Job Description

Key responsibilities /Accountabilities

· Complete new Vendor Setup documents, as required.

· Manage customer portals and EDI systems. Respond to customer requests, complaints, and claims.

· Input &/or update data for customers & growers/packers in the Famous ERP program.

· Order processing and data entry.

· Assist with the order process when appropriate, i.e.: arrange for Phytosanitary Inspections, arrange for documents to be couriered to customers, prepare invoices and send them to customers, and process payouts to growers.

· Liaison with CFIA & BC Cherry Association regarding applications and inspections

· Prepare correspondence, reports, spreadsheets, and other documents, using Microsoft office: Word, Excel, Access, PowerPoint.

· Handle documents appropriately, i.e.: make copies, file, shred, etc.

· Maintain inventories of office supplies and order supplies as needed.

· Answer phone calls, and greet visitors to the office, in a professional and friendly manner.

· Prepare end of season summaries and Market Reports for growers, including claims in both Canadian and US Dollars.

· Maintain office equipment, databases, and office software (Famous program)

· Monitor company emails and respond accordingly.

· Monitor industry websites/portals and perform online research.

· Assist Controller, Salespeople, Food Safety Coordinator, and Logistics when required.

· Maintain and update policies and procedures annually, or as time permits.

· Other assigned duties, as required.

Skills and experiences

· High school Diploma (minimum).

· Minimum 5 years professional, office, and customer service experience.

· Competent in the use of computers and internet research.

· Knowledgeable and efficient in the use of office equipment and office software, and able to learn new software quickly.

· Excellent oral and written communication skills.

· Professional attitude when dealing with people, in person, on the telephone, and via email.

· Organized, with time-management skills and attention to detail.

· Able to set goals and prioritize duties.

· Ability to work independently with minimal review.

· Ability to hold information in strict confidence and exercise a reasonable degree of care to prevent disclosure to others.

· Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.

· Ability to work long hours during the peak season, in a fast-paced, high-pressure work environment.

· Ability to flex time and willing and able to work from home in the evenings, or on days off, if needed.

· Clear criminal record check.

Job Types: Full-time, Permanent

Salary: $20.00 per hour

Benefits:

• Extended health care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Creston, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• Administrative experience: 5 years (preferred)

Work Location: In person

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