Experience required:

• Bilingual

(French/English OR English/Mandarin or Cantonese)

• Previous

Customer Service experience (bank branch, call center, flight attendant, food +

beverage- waitress/waiter etc.)

• Exceptional

client service capability and confidence in engaging clients across multiple

channels (i.e. phone, video, etc.) using a friendly, positive and professional

tone

• Strong

English oral and written communication skills

• Personal

flexibility to work various shifts that meet our clients’ needs Monday to

Sunday 7 AM to Midnight EST

Job Description:

You are a banking advisor, ambassador and an exceptional

customer service representative. You champion the brand and provide support to

our clients as they will interact with us in very different ways; whether it is

by phone, email, chat, video, social media or mobile. This role is full time

and shift oriented. If you are passionate about delivering exceptional customer

service and providing solutions for client’s needs, you can build a long term

career as a highly knowledgeable professional banking advisor in our Advice

Centers. This is a full time and shift oriented role with an opportunity to

work from one of our centers or work from home (to be confirmed). Our Centers

are located in Moncton, Montreal, Mississauga, Winnipeg and British Columbia.

• 
  Proactively

engage with RBC clients through various communication channels to deliver an

outstanding customer service experience, making every client interaction an

exceptional one (phone/email)

• Focus on

helping clients when they need us most, by responding empathetically to a

variety of questions, assisting with a myriad of banking solutions and

resolving client concerns at first point of

contact - everyday banking questions, account openings, help

on changing passwords, charge inquiries on credit card etc.

• Contribute

to team results by supporting all colleagues to be successful in meeting client

needs

• Cultivate

and maintain relationships with partners to work as one RBC team

• Manage

risks by adhering to compliance routines, processes, and controls to protect

client and shareholder interests

À propos d'Aston Carter:

Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d'Aston Carter. Nous n'utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d'argent.

Aston Carter, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter s'engage à livrer un service hors pair a tous nos partenaires d'affaire.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.