Job Description

Our Client is located in Cambridge(sheldon Drive and conestoga Blvd)

This is a full time permanent position with the Client.

Shift:Monday – Friday 1:30pm – 8:30pm plus one Saturday shift a month 10am – 4pm

Pay: $20/hr

Duties and Responsibilities:

• Cross check drivers conducted proper sign on procedures prior to issuing first call on shift
• Assign and dispatch calls to appropriate drivers
• Take Calls from customers, accounts and auto clubs and enter into a computerized software
• Scheduling calls for customers/accounts as required
• Clear calls using a computerized system
• Use a computerized system to access information
• Coordination of calls and drivers and locations
• Give calls to other locations when out of area
• Review data received via telephone, internet, e-mail and/or fax for accuracy
• Set, monitor and provide ETA's given to ensure customer satisfaction
• Relay data to drivers accordingly
• Communicate with staff and clients from various auto clubs
• Liaise with clients and drivers to effectively plan and prioritize services, meeting expectation levels
• Handle inquiries and complaints in a professional and courteous manner

Skills:

• Strong customer service and problem solving skills
• Strong people skills and ability to work with a team
• Strong organizational skills
• Experience with Microsoft Office/ Computer Knowledge
• Experience working in a call centre an asset
• Ability to handle multiple tasks while working productively in a fast-paced changing environment
• Ability to read maps and a vast knowledge of city - geographical skills
• Excellent verbal and written communication

Job Types: Full-time, Permanent

Salary: $20.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay

Experience:

• dispatching: 1 year (required)

Work Location: One location

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