Job Description

Title: Client Success Specialist

Reports to: Acting VP of Sales

Job Summary:

We are seeking a motivated and experienced Customer Solutions Specialist to interact with our customers both in person and online, enabling effective use of our solution. As a member of the sales team, you will participate in presales activities, provide support to the sales team, and assist in writing proposals to ensure that our solutions are correctly specified.

About Us:

Intangles is a technology-driven company that specializes in artificial intelligence and machine learning. The company is focused on transforming the automotive industry by simulating the real-world environment into a virtual world. Our solutions analyse data using physics-based analytics and improve the prediction using Deep Learning. The team at Intangles are experienced professionals with a passion for innovation and excellence. We are dedicated to providing our clients with cutting-edge solutions that transform how companies do business.

Core Responsibilities and Accountabilities:

• Interact with customers both in person and online to ensure they are able to use our solution
• Clearly communicate account setup requirements and expectations with customers and key stakeholders
• Travel to customer businesses and assist in product installation of our telematics device into vehicles
• Input Fleet data into our platform
• Provide consistent reporting and escalate any issues
• Develop and maintain expertise on all products, systems and processes
• Collaborate with Marketing and Sales, department to improve customer experience and drive sales
• Participate in pre sale activities and support the sales team to ensure the product is being represented correctly
• Assist in writing proposals to ensure the solution is spec'd properly

Job Requirements:

• Possess a solid working knowledge of Heavy Duty mechanics
• Bachelor's degree or college diploma in engineering, heavy equipment, or automotive technician specialization
• 2-4 years of experience in customer service, sales, heavy duty maintenance, or related field
• Excellent communication skills – both verbal and written
• Strong problem solving and analytical skills
• Team player and willing to help others when required
• Able to work with diverse personalities and style
• Strong organizational/time management skills
• Strong interpersonal skills and relationship management
• Be passionate about what you do – take ownership of the customer interaction to ensure success!
• Must be able to travel 25 % of the time within Canada, USA and South America.

Your Career at Intangles

Intangles is an exciting and rapidly growing technology-driven company that has established a strong global presence and is expanding to North America, operating the regional headquarters in Toronto. We are seeking talented individuals who are looking for a challenging opportunity with a startup mentality but will also appreciate the support of established processes and an international support team. As part of our team, you will have the opportunity to work on cutting-edge technology and be part of a dynamic and innovative company culture. We offer a collaborative and inclusive work environment where your contributions will be recognized and rewarded. With our global reach, you will have access to a diverse team of experienced professionals who will provide you with the support and resources you need to succeed. If you are looking for a challenging and rewarding career in a fast-paced and growing company, then Intangles is the place for you.

Job Type: Full-time

Salary: $50,000.00-$60,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• automotive, trucking, or heavy equipment: 2 years (required)

Work Location: Hybrid remote in Toronto, ON

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