Job Description

Here we grow again.

About Us:

Founded in 2006, JEI Tech is a Managed Technology Services Provider (MTSP) that has built a strong team of technology professionals with expertise in IT Management, Cybersecurity, Cloud Solutions and Voice Systems. JEI Tech services accounts primarily in Alberta. Canada, with a presence in other provinces across Canada.

Our technical staff undergoes rigorous training from a select group of manufacturers across a well-defined technology stack. This ensures that we have high-performing teams, committed to exceeding the expectations of our valued customer base. Our effective management practices have earned us a reputation as a trusted provider and leader of cutting-edge technical solutions. As we grow, we are looking for like-minded individuals that are willing to think outside the box and offer creative solutions for complex problems.

Job Overview:

To provide high-level System Administration support in the maintenance and monitoring of critical data platforms, end-user devices and providing direct support to our customers. Practical, in-depth experience and knowledge working with Microsoft 365 Administration, Windows Servers, Azure, RDS/WVD, LAN/WAN, VoIP, RMM tools and remote management. Position is full time with wages depending on experience and knowledge.

Responsibilities:

• Contributing to a workplace culture consistent with JEI Tech’s mission, vision and values

• Displaying strong inter-personal and communication skills to client satisfaction

• Assist with project planning and resource estimation for new projects

• Providing technical recommendations and guidance for projects

• Evaluating and ensuring completed work meets quality standards

• Building and modifying systems to meet project and user requirements

• Deploying, engineering, and optimizing enterprise class, technology-based systems

• Providing premier technical assistance and consulting to valued customers

• Analyzing, designing, and documenting server disaster recovery and fail-over technical solutions

• Troubleshooting system and network issues through root-cause analysis and implementing solutions

• Demonstrate high emotional intelligence (EQ) while interacting with customers and peers

• Analyzing business processes and services to determine how people, processes, data, communications and technology can best meet requirements

• Attending and facilitating technical design reviews and technical briefings

• Assuming other duties and projects as they arise

• Responding to internal trouble ticket system requests and accurately documenting the path to resolution

• Providing on-call support as part of a scheduled rotation with other team members

Required Qualifications:

• Certification in at least one IT discipline relevant to this position

• 5+ years of hands-on experience in similar role

• Valid Canadian Drivers License

• Self-motivated, able to make independent choices, free from immediate direction or supervision

• Strong written and verbal communication skills

• Experience in providing first line IT support

• Able to work evenings and weekends if required

Preferred Qualifications:

We are willing to provide some additional training for the technologies or services below, but you must have a solid understanding of the basics.

• Server administration including Windows Server 2008 R2, 2012, 2012 R2, 2016, and 2019, clustered hypervisors, Windows operating systems, MS Cluster Server and VMWare

• Familiarity of appropriate server OS-level tools, such as Active Directory, Group Policy, DNS, DHCP, including the creation/deletion of user accounts, devices, and policies.

• Knowledge of applying patches and updates for Windows servers and clients

• Knowledge of managing and troubleshooting network switches, routers, access points and other network devices.

• Administered and supported security firewalls such as SonicWall (Training provided for WatchGuard)

• Administration of on-premise and/or cloud-hosted PBX systems

• Strong knowledge of Windows end-user operating systems including Windows 8, 10 and 11 Professional

• Experience resolving network and stand-alone printer issues

• Office 365 Tenant administration (Licensing, Azure, ADFS, Active Directory Premium).

• Office 365 monitoring service health, and management of service requests

• Knowledge of redundancy strategies and disaster recovery contingency planning

• Mentor and cross-train IT staff and provide guidance in day-to-day operations

• Ability to explore and analyze new technologies and make recommendations to supervisor

• Responsible for lifting, pushing, and pulling information technology equipment up to 50 pounds

Job Type: Full-time

Experience: 5 years (Required)

Work authorization: Canadian (Required)

Job Type: Full-time

Job Types: Full-time, Permanent

Salary: From $80,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Tuition reimbursement
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• High River, AB T1V 2C2: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Work Location: In person

Expected start date: 2023-05-22

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