Land Acknowledgement:

Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.

Forbes Canada Honouree

We are honoured to be recognized as one of Forbes Canada’s Best Employers for Diversity 2022. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDI. https://www.oakvalleyhealth.ca/about-us/equity-diversity-and-inclusion

Who you are:

• You encompass Oak Valley Health’s core values and live the words of Respect, Trust, Commitment, Compassion and Courage
• You are a patient and/or client centered individual who performs at an exemplary standard
• You are a team player with excellent communication, critical thinking and prioritization skills

What we are looking for:

As a member of our team, you will be responsible for ensuring the systems supporting the coordination and facilitation of flow within the Facilities & Corporate Services Department are maintained. In this role you will utilize your goal-oriented, client centered approach to assist in the day to day operations including the monitoring, evaluation and assigning of resources within the portfolio.

You are someone who can work in a fast paced environment and can prioritize multiple competing priorities and can critically problem solve to ensure that an efficient flow is maintained.

• Respond to customer service requests and direct as required, monitoring, tracking and dispatching support services calls as necessary
• Initiate Service recovery after a customer complaint
• Preparing and maintaining departmental schedules for all support services areas and troubleshooting scheduling concerns according to CUPE collective agreement (this will include tracking of vacation approvals, sick call replacements, shift vacancies, shift exchanges and vacation requests, posting available shifts on staff notification application, identify gaps and improvements within schedules and flag when additional staffing is required
• Maintenance, upgrades, analytic, and roll out of the scheduling software

• Exercise judgement and independence to coordinate the department work flow process, Connexall, Meditech, Intelliguard system, Shiftlink, Linenmaster, Scheduling Software, Key watcher, Department Work routines
• Identifying automated system trends and highlighting when service levels are not met
• Organize and distribute meeting room set ups, cleaning schedule
• Supporting payroll function
• Escalating and managing equipment issues or needs
• Data entry and maintaining data integrity in tracking systems
• Monitoring and analyzing the performance of assigned support services systems to provide reports for appropriate leads and Managers
• Identifies trends within role and recommend continuous improvement activities
• Updating and Maintaining Confidential records and files

What you bring to the role:

• Secondary School diploma and completion of Community College Administrative Assistant Diploma or equivalent
• Previous experience in leadership or supervisory capacity is preferred
• Completion of the OHHA Environmental Services Leadership Certificate is an asset
• Support Services administrative experience
• Previous administrative experience within a support services environment
• Minimum 1 year relevant administrative hospital experience
• Recent experience with computerized scheduling and payroll timecards, preferably within Meditech 6.0 environment
• Proven MS office proficiency (Word, Excel and PowerPoint)
• Experience with coordination of a complex scheduling system
• Proven agility to facilitate and coordinate efficient flow of a busy work environment
• Demonstrated excellent organizational skills with ability to prioritize tasks and meet deadlines in a fast-paced environment
• Excellent customer service, interpersonal skills and conflict management
• Excellent written and verbal communication skills
• Excellent critical thinking skills with the ability to think independently to proactively anticipate the needs of the program
• Must demonstrate high initiative and efficiency
• Demonstrate a high degree of energy, enthusiasm, initiative, self direction and the ability to work independently or in a team environment with minimal supervision
• Demonstrates a high level of accuracy and attention to detail in work and be able to problem solve
• Demonstrated good attendance record with the ability to maintain this same standard
• Demonstrates a commitment to a healthy and safe workplace for self and other by taking all reasonable precautions and working in compliance with hospital related policies , health and safety legislation and best practices and completing relevant mandatory education as required

Work Schedule:

The successful incumbent will be required to work Monday to Friday 7:00am - 3:00pm and 1:00pm -9:00 pm, and Saturday & Sunday, statutory Holidays rotating day shifts 9:00am - 5:00pm

Schedules may change based on departmental needs.

Compensation:

BAND R:
$28.30 - $33.80 per hour
$55,185 - $65,910 per year

Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 435,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 526 physicians, 28 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?

COVID Statement

As a result of the COVID-19 pandemic and the need to strengthen and promote health protection to patients, staff and members of the public attending in the hospital, prior to the first day of employment with the Hospital, all successful candidates are required to provide proof of COVID-19 vaccination (full vaccination is required). In order to provide you with fair & equitable accommodation, you must submit supporting medical exemption documentation or an affidavit detailing why your religion prohibits you from receiving the COVID-19 vaccine.

Oak Valley Health Diversity Statement

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

Required Skills

Required Experience