The Continuing Education and Contract Training (CECT) Customer Service Advisor is the first point of contact to provide front line customer service to CECT students (including online, Ontario Learn & face to face), as they relate to admission inquiries, processing registrations, fee set-up & collection, accessing courses, providing information on courses, programs and certificate selections, new opportunities and course changes as well as delivering support services that enhance the student experience.

In collaboration with the Continuing Education Managers, schedules courses and classes in Evolve as part of course set up to open registration. Completes grad audits, coordinates grade collection process, and produces certificates. Provides feedback to Continuing Education Managers to assist with program development & improvement.

Assists with development of ad hoc in-house marketing materials for print/web as needed

Please Note: This position has been designated as hybrid as is expected to be on campus 50% of the time.

For More Information:

For a complete job description, please refer to the document found here: Job Description

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¿What We Are Looking For:

• Completion of a two (2) year college diploma in Office or Business Administration
• Three (3) years of experience in the following areas (equivalent combination of education and experience will be considered):
  • Client service/support and proven ability to communicate effectively with a variety of clients from varying social, academic, economic and cultural backgrounds.
  • General knowledge of post-secondary programs and Continuing Education and Contract Training courses
  • Intermediate level of knowledge and experience with a variety of computer software applications, including experience with Microsoft Office applications, data bases, spreadsheets, email, learning management systems, web design software.
  • Experience and demonstrated proficiency in an on-line environment utilizing an Enterprise Resource Planning (ERP) system. Ability to navigate the external web and internal web-based information.
  • Proficiency using oral and written communication skills to liaise tactfully and diplomatically with multiple stakeholders both within the dept. and with other college departments.
  • Experience working independently, prioritizing, organizing and problem-solving own work in a distributed, customer service team-based environment.
  • Experience co-coordinating several project components and using oral and written communication skills to liaise tactfully and diplomatically with multiple stakeholders both within the dept. and with other college depts.
  • Experience dealing with sensitive and confidential information in an appropriate manner and in keeping with College policies related to confidentiality and Freedom of Information requirements.
  • Demonstrated accuracy in documentation and verification skills as they relate to records management and various educational documents.
  
  

Please Note – Support Full Time

Internal candidates will receive first consideration in accordance with our Full Time Support Staff Collective Agreement. Only candidates selected for an interview will be contacted. Thank you for your interest in joining the Fleming College family.

How To Apply
Internal Candidates can apply by going here: My Self Service > Recruiting > Careers or My Campus > Career Opportunities
External candidate can apply by visiting our website: http://www.FlemingCollege.ca/Careers.

Equity, Diversity & Inclusion
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. We welcome those who would contribute to the further diversification of our Staff, our Faculty and our Administration including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.

We believe in and promote the rights of all persons with disabilities and commit to ensuring accommodations available throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform our Human Resources staff of the nature of any accommodation(s) that you may require to ensure your equal participation. To obtain a copy of this document in another format please e-mail HR@flemingcollege.ca.