Job Description

Customer Service Representative

Are you looking for a stimulating and dynamic job in the surrounding area of Dartmouth? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you! We are currently looking for (10) Customer Service Representatives for one of our clients in the insurance industry.

What is in it for you:

• Salary of 21.02$/h
• 02-month contract with a strong potential of extension.
• Full-time position, 37.50 hours per week.
• Work-life balance: hybrid or remote role.
• Training program: the training program will span 1-2 weeks, from Monday to Friday. Training sessions will take place from 9:00 a.m. to 5:00 p.m. After completing the training, you will work a rotational shift between 9:00 a.m. to 9:00 p.m. from Monday to Friday. No work will be required on weekends.
• Minimum 3 weeks advance notice regarding assigned work shifts.
• Opportunity to work in a dynamic and professional environment.

Responsabilities:

• Manage all aspects of customer service.
• Answer inquiries via phone and e-mail.
• Take orders.
• Provide follow-up services to customers.
• Handle customer requests of varying degrees of complexity.
• Interact with both internal and external customers.

What you will need to succeed:

• 6+ months work experience in a call center environment.
• Previous experience in customer service; experience in industries such as technology or retail (an asset).
• Proficient in using computer systems.
• Must be able to multitask effectively.
• Attention to detail is a crucial skill.
• Demonstrate strong customer service abilities, exhibit empathy towards customers, and be patient.
• Demonstrate strong interpersonal skills.
• Demonstrate strong communication skills, with the ability to articulate clearly.

Why Recruit Action?

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

# MFCJP00011214

Job Types: Full-time, Fixed term contract
Contract length: 02 months

Salary: $21.02 per hour

Benefits:

• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Dartmouth, NS B3B 0E6: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you comfortable working rotational shifts Monday through Friday between 9AM-9PM?
• Are you located in Dartmouth?
• Are you available to work 2 days a week in the office?

Education:

• Secondary School (preferred)

Experience:

• Customer service in a call center: 1 year (required)

Work Location: Hybrid remote in Dartmouth, NS B3B 0E6

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