Job Description

BIO BASIC INC. has been a leading manufacturer and provider for life science products and related services since 1995. Bio Basic strives to be a One-Stop-Shop providing the highest quality research products at the most competitive price.

JOB SUMMARY: We are looking for a talented customer service representative who will be focused on performing customer service/order fulfillment duties. The ideal candidate should be a highly-motivated and detail oriented individual with exceptional verbal and written communication skills. We are looking for someone who has a strong technical background in a life science related field who is passionate about providing industry leading service.

CAREER LEVEL: Entry level

TO APPLY: Please submit a resume, cover letter and unofficial transcript. References will be requested for selected candidates.

Responsibilities and Duties

RESPONSIBILITIES INCLUDE:

• M.Sc or Ph.D in Biology, Molecular Biology, Biochemistry or related field A Must. Candidates without a minimum M.Sc will be rejected.
• Order Fulfillment
• Follow up with customers to maintain industry leading satisfaction rates
• Monitor and track the progress of all orders to reduce delays and ensure that projects are completed on schedule
• Report any delays/changes in projects to manager and customers
• Regularly reply to customer’s questions and inquiries using both the Internet and telephone communication
• Invoice completed projects
• Prepare shipments and ensure that all outgoing material conforms to QC requirements.
• Work with sales representatives to maintain and improve upon customer relationships
• Maintain an organized and neat work environment
• Developing product and service knowledge sufficient to successfully perform duties
• Communicating sales objectives and action plans to management via weekly updates, and monthly summary reports
• Other relevant duties as assigned

Qualifications and Skills

QUALIFICATIONS:

• M.Sc. or Ph.D Only (Biochemistry, molecular biology, microbiology and immunology preferable).
• Strong mastery of the English language (both written and verbal) is required
• Knowledge of Molecular Biology Kits, Biochemicals, and other Bio Basic services is an asset
• Must be responsible with high organization skills
• Independent and able to manage multiple timelines and objectives successfully
• Strong interpersonal and communication skills
• Highly Proficient in Microsoft Office Word/Excel/PPT

Job Types: Full-time, Permanent

Salary: $19.20-$28.80 per hour

Benefits:

• Casual dress
• Dental care
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Education:

• Master's Degree (preferred)

Experience:

• customer service: 1 year (preferred)

Language:

• English (preferred)

Work Location: In person

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