Job Description
BIO BASIC INC. has been a leading manufacturer and provider for life science products and related services since 1995. Bio Basic strives to be a One-Stop-Shop providing the highest quality research products at the most competitive price.
JOB SUMMARY: We are looking for a talented customer service representative who will be focused on performing customer service/order fulfillment duties. The ideal candidate should be a highly-motivated and detail oriented individual with exceptional verbal and written communication skills. We are looking for someone who has a strong technical background in a life science related field who is passionate about providing industry leading service.
CAREER LEVEL: Entry level
TO APPLY: Please submit a resume, cover letter and unofficial transcript. References will be requested for selected candidates.
Responsibilities and Duties
RESPONSIBILITIES INCLUDE:
- M.Sc or Ph.D in Biology, Molecular Biology, Biochemistry or related field A Must. Candidates without a minimum M.Sc will be rejected.
- Order Fulfillment
- Follow up with customers to maintain industry leading satisfaction rates
- Monitor and track the progress of all orders to reduce delays and ensure that projects are completed on schedule
- Report any delays/changes in projects to manager and customers
- Regularly reply to customer’s questions and inquiries using both the Internet and telephone communication
- Invoice completed projects
- Prepare shipments and ensure that all outgoing material conforms to QC requirements.
- Work with sales representatives to maintain and improve upon customer relationships
- Maintain an organized and neat work environment
- Developing product and service knowledge sufficient to successfully perform duties
- Communicating sales objectives and action plans to management via weekly updates, and monthly summary reports
- Other relevant duties as assigned
Qualifications and Skills
QUALIFICATIONS:
- M.Sc. or Ph.D Only (Biochemistry, molecular biology, microbiology and immunology preferable).
- Strong mastery of the English language (both written and verbal) is required
- Knowledge of Molecular Biology Kits, Biochemicals, and other Bio Basic services is an asset
- Must be responsible with high organization skills
- Independent and able to manage multiple timelines and objectives successfully
- Strong interpersonal and communication skills
- Highly Proficient in Microsoft Office Word/Excel/PPT
Job Types: Full-time, Permanent
Salary: $19.20-$28.80 per hour
Benefits:
- Casual dress
- Dental care
- On-site parking
- Paid time off
- Vision care
Flexible Language Requirement:
Schedule:
Education:
- Master's Degree (preferred)
Experience:
- customer service: 1 year (preferred)
Language:
Work Location: In person