At the heart of great food, is connection and uniting people. Cookin, we're on a mission to empower and inspire by building the world's homemade food delivery app. Cookin enables talented cooks to turn their home kitchens into an engine of economic stimulus for their family. And consumers are inspired by a diverse variety of food made by the folks that know how to make it best - whether they're passionate home cooks or trained chefs building a business. We launched October 2022 in our inaugural city, Toronto. Become part of our success story and join our team during this exciting rapid growth stage into Dallas, Texas.

Overview:

We are seeking a highly motivated and experienced Customer Success Lead to join our team as we expand to our first US city. The successful candidate will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and success with our food delivery services. This individual will be resourceful, hardworking, and willing to go above and beyond to ensure our customers receive the best service possible.

Responsibilities:

• Establish and maintain strong relationships with our customers in the new region, serving as their main point of contact and addressing any concerns or issues that arise.
• Provide exceptional customer service by responding to customer inquiries in a timely and professional manner, using excellent communication and de-escalation skills.
• Collaborate closely with the operations team to ensure orders are delivered on time and in excellent condition, resolving any issues that may arise.
• Analyze customer feedback and data to identify areas of improvement and implement strategies to enhance the customer experience.
• Manage the customer success team and provide guidance and training to ensure they deliver exceptional service to our customers.
• Ensure all customer-related data is accurately recorded and analyzed to provide insights to the company leadership team.
• Be willing to go above and beyond during live marketplace hours to ensure all customer needs are met.

Requirements:

• Ideally 2+ years experience in a customer success role.
• Proven experience in a customer success role, with a track record of delivering exceptional customer service.
• Excellent communication and interpersonal skills, with the ability to de-escalate difficult situations.
• Strong problem-solving skills and the ability to work well under pressure.
• Ability to lead and manage a team, providing guidance and support as needed.
• Highly organized with excellent attention to detail.
• Knowledge of the food delivery industry is a plus.

If you are a resourceful, hardworking, and customer-centric individual who is willing to go above and beyond to ensure our customers' satisfaction, we encourage you to apply for this exciting opportunity.

At Cookin, we are committed to being an equal opportunity employer. All qualified applicants will receive equal employment opportunity regardless of race, colour, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, disability, political views or activity, or other applicable legally protected characteristics.