What is Greenline?
Greenline (acquired by BLAZE) is a Canadian cannabis point-of-sale (POS) platform. We develop software to help retailers sell cannabis and stay compliant within the Canadian retail cannabis industry.
Why do cannabis retailers need industry-specific software? Generic POS systems can only get them so far - the need to track detailed inventory, be fully accountable for every action, and generate compliance reports that are sent to the government demands powerful, custom-built software.
Our goal is to be an exemplary software business that is a role model for businesses around the world looking at cannabis legalization in their own jurisdictions.
Who you are
- Have cannabis retail experience (bonus points for supervisor or manager roles)
- Have a strong understanding of how retail stores operate and their POS software platforms (Greenline experience is preferred)
- Have a strong grasp on current technology and be interested in all things "tech"
- Strong troubleshooting and problem-solving skills
- Familiarity with the basics of networking (LAN, WIFI, IP Addresses, etc.)
- Comfortable working in MS Excel
- Empathetic and patient
- Willing to work with customers on complex issues
- Preferably based in Ontario and are available during our EST support hours (9am - 5pm Monday to Friday and 8am - 4pm Saturday and Sunday)
- You have a rock-solid home internet connection
- You are a Canadian resident
Your role and responsibilities
As customer support, your primary role is to assist cannabis retail employees in solving problems and getting the maximum value from our Greenline software.
- Respond to inbound customer support live-chat messages and phone calls
- Respond quickly and accurately
- Actively seek out the best solutions to customer problems
- Escalate issues/bugs to team members appropriately
- Collaborate with the CS team to continuously improve internal procedures and KPIs
What we need
- A resume.
- A cover letter detailing your experience in cannabis retail.
- A short writing sample that describes a complex but important piece of software that you use in an easy-to-understand manner.
Are there any benefits?
- Vacation days - 15 days of paid vacation time
- Health benefits - medical, vision, dental
- Full remote work - have flexibility in how and where you work
- Wellness benefits - Up to $150 a month
- Computer hardware - Laptop and headset provided by the company
How will the interviews work?
1) Phone interview
2) Zoom interview
3) Reference checks
4) Phone interview #2
5) Offer
When are you looking to hire someone?
We are looking for the right candidate to start as soon as possible.
Job Type: Full-time
Salary: $50,000.00-$55,000.00 per year