Job Duties:

• Receive and interpret incoming information
• Dispatch security agents to incidents, requests for assistance, emergencies, and other events
• Communicate all details for officers to conduct their job appropriately
• Conduct status checks, maintaining communication with security staff throughout the shift
• Log details of radio transmission, phone calls, and other communication, ensuring an accurate record is kept
• Making phone calls to cover upcoming open shifts based on the Open Shift Report as well as filling cancellations and short notice book offs
• Create, Maintain and update work schedules and maintaining database is up to date with correct information
• Other duties as required from time to time

Qualifications:

• Ability to clearly communicate by phone, two-way radio, and in person, and relay information to team members
• Ability to prioritize work, remain calm under pressure and multi-task calls while operating computer systems simultaneously
• Customer Service Oriented mindset
• Strong computer and typing skills to notate and document details quickly
• Attention to detail to ensure accuracy of information
• Security minded in professionally handling incoming calls and providing outgoing information
• Prior dispatch/call centre experience will be considered a major asset