Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Hybrid

Job Description

Location: Hybrid, ONTARIO

Essential Responsibilities:

• Provides diverse and advanced administrative support for senior executive officer.

• Within established guidelines, relieves executive and/or officer of details and advanced administrative duties.

• Manages projects as assigned and ensures the accurate and timely completion of tasks.

• Communicates information to and from the executive/officer to and from a wide range of internal and external contacts.

• Delegates for staff implementation of commitments made by the executive and/or officer and updates the executive and/or officer on progress.

• Gathers, assembles and analyzes highly confidential and sensitive information and data from a wide variety of sources and prepares reports and memoranda.

• Independently investigates problems as assigned by manager, determining method of research, data requirements and analysis techniques.

• May prioritize telephone calls and meeting requests, personally responding whenever possible using judgment on potentially urgent matters.

• Signature authority required, compliance and regulatory mandates. Prioritizes and summarizes contents of incoming materials, e.g. mail, reports, government notifications, articles, competitor packages requiring knowledge of operations, an understanding of pertinent individuals involved, protocols, actions required, timelines,

• Composes correspondence and documents of a highly confidential nature. Prepare and assist in the development of PowerPoint presentations including content and design.

• Attends senior management meetings, provides regular administrative updates and captures & distributes meeting minutes

• Maintains file records for senior executive.

• Regularly interacts with other internal and external executives to obtain and furnish information.

• Uses various applications to produce reports, spreadsheets, presentations and other documents (i.e., Excel, PowerBI, Visio, Powerpoint).

• Generally, plans, organizes and schedules own work.

• Arranges and coordinates travel and meeting schedules, including travel agendas and meeting schedules. Handles details involving foreign travel including entry papers, currency, passports and visas.

• Completes expense reports and maintains detailed records of expenses.

• Performs other duties as assigned, such as coordinating global town halls, social events and managing Q&A sessions with Sli.do

• Assignments involve work of a confidential or complex nature, necessitating exposure to sensitive information and contacts requiring considerable discretion, judgment, tact and diplomacy.

Job Requirements:

• Bachelor’s Degree preferred,

• Has progressed to this level after 5 + years in a related secretarial or administrative assistant role

• Proficiency in all MS Office applications, and familiarity with technologies such as Concur, Workday, ServiceNow

• Comprehensive skill and knowledge of organization policies and practices.
  

Competencies:

• Activity Coordination

• Business Partnering

• Prioritization

• Service Delivery Effectiveness

• Troubleshooting/Technical Support

Decision Authorities:

• Prioritizing meetings, calls and situations for executive review

• Improving administrative business practices to increase effectiveness

• Works with others to ensure efficiency of the administrative and support functions.

• May oversee or collaborate on special projects or initiatives.

• Mentors administrative support staff.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

The annual base salary for this role in the primary location of Toronto, Ontario is expected to be between $45,150.00 CAD - $75,250.00 CAD.

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.