Job Description

TST-CF Express IT Help Desk Technician

TFI International Inc. is a North American leader in the transportation and logistics industry, operating across Canada and the United States through its subsidiaries. The TST-CF Express LTL I.T. department supports multiple TFI International operating divisions out of its Mississauga and Calgary locations and has an immediate opening for a Help Desk Technician in the Mississauga office.

This position will be part of our team of I.T. professionals, reporting to the Supervisor, Technical Services, providing support to our end user community at locations across the country. The successful candidate will be responsible for providing technical assistance and support to our clients via phone, email, and remote desktop software. This is an excellent opportunity for an individual with a strong technical background and excellent customer service skills.

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, over the phone, or via email.
• Upon request create, disable and reset passwords for user accounts. (Windows, iSeries, email)
• Install, modify, and repair computer hardware and software.
• Install computer peripherals for users.
• Troubleshoot and resolve basic technical and network issues.
• Escalate complex issues to the appropriate team member.
• Follow up with customers to ensure issue resolution and satisfaction.
• Document all helpdesk interactions in our ticketing system.
• Provide training to end-users on various applications and software.

Requirements:

• Bachelor's degree in Computer Science, Information Technology or a related field.
• 2+ years of experience in a helpdesk or customer service role.
• Strong customer service and communication skills.
• Excellent technical troubleshooting skills.
• Experience with Microsoft Office Suite and Windows operating systems.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.
• Experience with Google Workspace and Office 365 administration a plus.
• IBM (iSeries) exposure a plus.
• Above average English communication skills a must.

This position comprises primarily of day and early afternoon shifts with some flexibility on hours. Periodic Saturday night shifts, along with rotational after hours on-call is also required. We offer a flexible work environment, competitive compensation and extended medical benefits. This is a dynamic environment with an opportunity for growth, and an excellent benefit package.

Due to the nature of this role, an on-site presence is required on a rotational basis among other help desk staff.

We thank all applicants for their interest, however only those being considered for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Hybrid remote in Mississauga, ON L4W 1G5

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