The Heritage Inn Hotels & Convention Centres is a family-owned independent hotel brand born in the 1970’s with 8 locations in AB, BC & SK. We strive to ensure reliable service, comfort and value to our customers; promote growth and teamwork with our employees and partner and foster collaboration to stimulate and sustain economic and tourism growth within our communities. We are currently looking for a part-time Night Auditor to join our team!

This position will include:

• Answering and directing all calls appropriately and efficiently
• Process and confirm room reservations
• Greet, register and assign rooms to arriving guests
• Present statement of charges to departing guests and receive payment for services
• Perform daily reporting using computerized and manual systems
• Answer enquiries regarding guest services and registration of guests by letter, e-mail, telephone or in person
• Ensure work areas are stocked and equipment is kept functional and orderly at all times
• Responsible for the daily reconciliation of all online reservations

Who we are looking for:

• A hardworking, positive and proactive individual
• Ability to work cooperatively
• Night shift and weekend work is required
• Must be well groomed and willing to wear a uniform as per the hotel dress code standards
• Must abide by the dress code standards
• Must be honest and trustworthy
• Must be reliable, dependable and punctual

Skill Requirements:

• Excellent written and oral communication skills
• Excellent organizational skills
• Excellent telephone skills
• Must have the ability to handle and solve customer related concerns and complaints and report to supervisor as necessary

Knowledge and Training:

• Knowledge of clerical and basic accounting procedures
• Aware of POS systems and basic computer operations

Industry Experience:

Previous experience in hospitality is an asset

Thank you to all applicants for their interest in this opportunity, only candidates selected for an interview will be contacted.