Implementation Consultant job at Lightspeed Commerce in Montréal, QC

Job Description

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As an Implementation Consultant you will ensure that our retailers that purchase onboarding services successfully complete their onboarding and get the most out of our product, through training, guidance and sharing best practices for Lightspeed's X-series, retail product to maximize customer retention and overall customer experience.

What you'll be responsible for:

Train and guide a set cohort of retailers with onboarding packages, to ensure their product instance is set up for success and they are successfully using our product
Consistently achieve activation (onboarding success) and onboarding CSAT targets and SLAs and deadlines for retailer go-live dates
Work with the retailer to understand their needs and ensure their workflows are set up for success, including guidance on best practice workflows
Ensure each retailer in your cohort has their product and customer data correctly set up and their integrations are set up correctly
Stay up to date with the product and retail best practices
Identify upgrade opportunities for payments, 3rd party add ons and plan upgrades as appropriate
Conduct scoping calls (when needed) pre-sale to determine retailers set up needs
Documenting feedback to Product, Sales, and Operations to ensure we continuously improve our onboarding experience
Contribute as part of the wider team to achieve organizational objectives

What you'll be bringing to the team:

Fluency in both English and French
Previous experience in a customer success role; experience in delivering training and professional services is a huge asset
Excellent time management and organizational skills
Exceptional communication (verbal and written) and presentation skills
Intermediate Google Sheets or MS Excel skills
Deep technical knowledge of retail industry and retail commerce tools is a bonus

Even better if you have, but not necessary:

Self starter that seeks to identify and improve processes
Knowledge and experience with eCommerce

What's in it for you:

An environment that encourages initiatives and leadership
Fun activities with your teammates - be part of the Lightspeed family;
Work with highly talented people who are as passionate about their craft as you are!
Tons of growth opportunities into technical or people management roles
Access to life and health insurance from day one of employment (premium covered by Lightspeed)
Flexible paid time off policy (FPTO)
RRSP Contribution Program
Up to $500 in reimbursement for physical activity & health and wellness per calendar year
Access to employee Apple purchase program for personal use
Parental Leave Program

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Implementation Consultant Job at Lightspeed Commerce, Montréal, QC

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Job Description

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