Main Duties:
Reporting to the Director of Casino Operations, this position is responsible for developing and maintaining a wide variety of programs that promote gaming integrity and support the Gaming Operations department. The position leads the implementation of strategies that ensure integrity of Casino operations, through document management, reviews of customer service standards, quality assurance, and internal auditing.
Responsibilities Include: Researching, providing feedback, and making recommendations on new methods and/or procedures in support of gaming integrity. Developing, facilitating and/or participating in procedural compliance reviews at SIGA’s various sites. Ensuring that services provided by Live Games, Food and Beverage, Slots and support staff meet certain thresholds of acceptability, while working to improve the organization's efficiency and profitability. Collaborating with key stakeholders that are both internal and external to the organization. Supporting risk management and business continuity. Providing support for special projects. Participating in other projects and activities, as required.
Conditions of Employment
Education:
Success completion of a four-year Bachelor Degree in Finance, Marketing, Management, Social Sciences or Public Administration, with relevant professional designations an asset (e.g. compliance, risk, audit designations)
Experience