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Job Description

Are you interested to work in an innovative area with great opportunities?

Our Group Benefits business is focused on creating an experience that is easy and meaningful to our clients. Group Benefits serves the needs of Plan sponsors, members and market sources, helping make Canadians healthier and organizations stronger.

The Plan Sponsor Administration team links people, technology and expert services to simplify group benefits administration and provide a consistent, powerful member and client experience. Our team supports our Group Benefits clients, coordinating efforts to provide world class benefits administration and customer service.

If you enjoy working in a fast paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for! Plan Sponsor Administration is looking for a PAD & Payroll Specialist to join our team. The successful candidate will be a highly motivated, influential and passionate professional who is committed to building solid relationships while delivering on initiatives in a fast-paced and changing environment.

Does this sound like you?

• Exceptional customer service focus

• Get it done mentality, flexible & adaptable to change, resiliency with ambiguity

• Strong Negotiation & Influencing Skills

• Action Oriented Problem Solver

• Collaborative Team Player

• Produce high quality deliverables on time

• Excellent verbal and written communication skills

What you will do:

• Manage payroll files, which includes:

  • Set up the system that allows the file to run

  • Schedule and coordinate running the files

  • Quality-check the files

  • Send the files to the client

  • Answer inquiries about the files and their content

• Manage pre-authorized debit (PAD) files, which includes:

  • Run queries to identify members who require pre-authorized debit (PAD)

  • Build the pre-authorized debit (PAD) file that contains the members and their premiums

  • Upload the pre-authorized debit (PAD) file into the treasury system

  • Answer inquiries about the pre-authorized debit (PAD) transactions in the files

• Document the custom processes for payroll and pre-authorized debit (PAD) for your assigned clients

• Attend meetings with clients as the subject-matter expert for their payroll and pre-authorized debit (PAD) files

What you bring:

• You realize that the need to continue to learn and invest in your own development is a never-ending journey.

• You never lose sight of the customer - their needs and their experience in doing business with us. You put the customer at the center of everything you do

• You learn FAST. You pick up new ideas, concepts, technologies, and tools easily

• You have excellent knowledge of Excel and are comfortable learning new applications and tools

• You demonstrate accountable behaviours – you take initiative, and show ownership in everything you do

• You “go with the flow” and can adapt to change, and even embrace it

• You successfully manage competing priorities like a champion

• You maintain your composure and best-self during challenging times or challenging interactions

• You enjoy working with partners, have top-notch communication skills and are passionate about making their work easier and more efficient

• You love seeing your team and members of your team succeed. You use the knowledge and skills of your team members, even those with less experience than you

• You improve morale on your team with good humour and passion for your role

• You’re comfortable driving solution progress forward – even when your team doesn’t have all the answers yet. Dealing with the unknown and uncertain is no big deal for you

• You’re a capable and innovative problem-solver. You don’t like to stand by when you notice that there’s something that could work better for your team or Manulife. You want to improve things – and you do something about it!

Strong Assets:

• Knowledge and experience in the financial industry and specifically Group Benefits

• Prior experience in a payroll environment or working with payroll files

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.