Job Description

Our telephone operator is responsible for liaising with both patients and doctors to ensure that we provide excellent customer service. Responsibilities include receiving a high volume of incoming calls, booking appointments, transferring calls to administrative staff and receiving incoming faxes. Some urgent care coverage occasionally on a Saturday or evenings.

Skills and competencies:

• Excellent communication and superior interpersonal skills, with an ability to relate to staff members, and health professionals from a diverse range of organizations.
• The ability to work at a high level in group situations.
• Ability to display empathy.
• Ability to remain calm under pressure.
• The ability to multitask and stay on task.
• Computer skills and knowledge.
• Handling incoming faxes
• Experience in customer service
• Experience with Telus PS Suites an asset.
• Knowledge of the medical industry highly desirable.
• Excellent organizational and time management skills.

Job Types: Part-time, Permanent

Salary: $16.55-$17.00 per hour

Benefits:

• On-site parking
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekend availability

COVID-19 considerations:
During the covid-19 pandemic we are taking measures to protect our staff and community. Please expect to wear a mask or face shield and sanitize your hands. Applicants must be fully vaccinated.

Work Location: In person

Application deadline: 2023-05-23
Expected start date: 2023-05-28

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