Canadian Blood Services is looking for a Plasma Centre Manager to join our dynamic Plasma Operations team in Kelowna, BC.

Job category: Supervisory and management
Job posting ID: 4321

Employment status: Regular full-time

Salary grade: Grade 10 PCM
Salary/Rate of pay: Starting from $86,000 - $109,000

Application deadline: 2023-04-06
This position is open to: Internal and External applicants

Somewhere in Canada there’s a life you can save.

Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of Canadians. Thousands of Canadians depend on us every day for reliable access to blood, plasma, stem cells and organs and tissues.

Join Canada’s Lifeline and make a meaningful difference every day.

About the role

In this role you will be responsible for the entire operation of the assigned plasma site and ensuring efficient and effective execution of all processes as defined by standard operating procedures. You will be responsible for leading a team in driving performance, while ensuring a focus on operational standardization, consistency and efficiency. You will also maintain overall accountability for the performance and provide leadership and direction in the delivery of day-to-day operations.

You will identify, develop, implement and manage programs, initiatives and tools to drive donor satisfaction, increase donor retention and loyalty and deliver an exceptional plasma donation experience to every donor; manage and oversee the timely, accurate and consistent communications with donors in response to comments, complaints or questions.

Key responsibilities include:

Operational Management

• Manages overall operations and is responsible for the effective and successful management of labour, productivity, quality control and safety measures as prescribed.
• Responsible for meeting operational cost targets and for identifying opportunities within operations that could potentially generate cost reduction or improve processes while ensuring donor experience is not compromised.

Resource Management

• Evaluates, plans and ensures allocation of an appropriate number of trained, competent staff and adequate supplies/equipment to planned collection events.
• Effectively manages team, including appropriate recruitment, coaching, attendance management and disciplinary processes, based on CBS policies, local collective agreements, provincial legislation and management principles.

Customer Service / Donor Experience

• In collaboration with the business development manager, implements and supports an exceptional donor experience program, that will direct and support the recruitment and retention and frequency with which the donors attend this centre.

Continuous Quality Management

• Promotes a framework of continuous improvement and implementation of best practice standards with the team and adheres to the Canadian Blood Services quality management system standards and practices.

Leadership

• Promotes collaboration and teamwork to facilitate open communication; effective planning; problem solving; the achievement of required outcomes, and promoting a culture of one-team.
• Performs other related duties as required.

Qualifications:

• 
  A university degree in Business Administration, Commerce or related discipline.
• Minimum of 5 years of recent related management/leadership experience in an operational function.
• Knowledge of supply chain management.
• Previous experience in Lean Manufacturing/Six Sigma/Continuous Improvement considered an asset, more specifically in implementing lean strategies on the floor, combined with the ability to explain it in layman’s terms to frontline staff, etc.
• Strong leadership, motivational and people skills.
• Previous experience acting as a spokesperson with the media considered an asset.

Demonstrated Knowledge, Skills and Abilities:

• 
  Ability to thrive in a fast-paced, deadline driven environment is essential.
• Excellent interpersonal, leadership, motivational, people and team building skills are essential.
• Proven Capability for meeting or exceeding performance targets is required.
• Demonstrated analytical, problem solving, decision making, and conflict resolution abilities are required.
• Excellent communication and customer service skills are required.
• Close ties to the community and deep knowledge of the Kelowna area will be considered a strong asset.
• Experience in program management, and human resource management in a unionized environment in considered an asset.

Benefits:

• 
  Competitive salary
• Attractive Merit Eligibility
• Comprehensive group dental and health benefits
• Choice of defined contribution or defined benefits pension plan
• Employee discounts, wellness programs and professional advancement opportunities

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

To protect the health and safety of its employees, all Canadian Blood Services’ employees are required to be fully vaccinated (COVID-19 vaccine doses as approved by Health Canada), subject to any medical or other human rights grounds. Persons who have been vaccinated outside of Canada must contact their local Public Health Unit in order to obtain a vaccine equivalency certificate.

If this role resonates with you, we encourage you to apply! This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted. Applicants who require accommodation should discuss their needs with us.