Who you are

• You are enthusiastic about working with children
• You can prioritize, are disciplined, show initiative and have a flexible attitude
• You have at least 6 months of Customer Service experience in a retail environment (preferably)
• You are as cool as a cucumber under pressure, and can take charge of an urgent situation, even if it means to quickly go get your Manager for help
• You are totally cool working in a physically demanding, fast-paced, work environment

Your responsibilities

• May be assigned to Information desk at the front to assist customers with general inquiries
• Ensure a positive shopping experience by greeting visitors, being visible and available always and managing first contact resolution
• Responsible for registering, assisting and supervising registered children
• Ensure the environment is playful and fun
• Communicate with parents if there is an issue or concern
• Always actively participating in the children’s safety and security
• Advise all children of the Smaland rules and policies while their parents are present and ensure parents are aware of all Smaland policies and rules
• Maintain supplies and ensure work area is kept clean and hazard-free
• Assist in other duties as required by direct line Leader

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Just So You Know

In the IKEA world, this position is officially referred to as: Ballroom Co-worker

Part-time: 12-20 and 20-34 Hours / Week (Including Evenings and Weekends)

Pay: $16.00 / Hour + Benefits (Starting pay may increase depending on experience)

Address: 2685 Iris Street, Ottawa, Ontario K2C 3S4

Internal candidate application deadline: May 18 2023.

Please note: This position requires the submission of a completed and satisfactory Vulnerable Sector Check, which was conducted in the past 12 months. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.