Position Summary

Reporting to the Manager, IT Project Management Office, the IT Project Manager is responsible for leading multiple high priority, complex, long term, corporate wide projects and programs. You will provide the necessary project leadership to plan, manage, implement, and deliver complex technical solutions to successfully meet the requirements of the City. You will lead, plan, manage and deliver all assigned projects through all specific phases in alignment with business and/or enterprise strategies. This individual will provide leadership, direction and coaching to teams while partnering with business and executive stakeholders within a single or across multiple divisions.

Key Duties and Responsibilities

• Accountable for successful delivery of assigned projects to deliver results and benefits
• Complete involvement in the project cycle from design concept and development to product research and specifications
• Manages assigned projects, ensuring effective cross-divisional teamwork and communication, high standards of work quality, health and safety and organizational performance and continuous learning.
• Provide the necessary project leadership to plan, manage, implement, and deliver complex technical solutions to successfully meet the requirements of the various lines of business to deliver and enhance IT services and build a positive, supportive and open culture
• Engage sponsor to ensure active participation on project initiatives
• Engage appropriate stakeholders to identify and manage required outcomes of projects for the business
• Establish effective project oversight and other governance bodies, and engage the correct levels to support the direction for the project
• Develop project scope, define deliverables, build consensus and manage stakeholder expectations and plan, implement and deliver business/system solutions within a complex and evolving team environment
• Monitor project budgets on a regular basis
• Manage multiple projects of high complexity, concurrently
• Identify, evaluate, and document risks, issues, constraints and dependencies with projects
• Document current state and future process workflows ensuring business participation and sign off
• Author and finalize RFP documents for IT projects
• Manage and coordinate project team resourcing
• Implement effective change request process
• Provide on-going communication to key stakeholders, including the Project Sponsor, Business Project Owner,
• Provide timely and accurate reporting on project-related milestones and measurements, deliverables, risks and in accordance with IT PMO guidelines
• Establish and maintain a consultative relationship with internal clients
• Lead implementation planning
• Supervise project staff and provide direction and coaching

Education and Experience

• Degree in computer science, business administration or a related discipline
• PMP (Project management Professional) is required
• ITIL Certification an asset
• 7 years of project management experience in implementing high complexity, business solutions

Required Skills/Knowledge

• Experience with business requirements gathering, project planning, project implementation and evaluation of projects
• LEAN, BABOK or other process requirements or process improvement certifications is an asset
• Adaptable problem solver with solid leadership skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
• Demonstrated project management expertise through planning and managing projects of increasing size and complexity
• Successful implementation of projects from project initiation, through to planning, implementation and evaluation
• Ability to work effectively and collaboratively in cross-functional teams and to demonstrate a strong customer service orientation
• Strong experience in IT vendor management
• Successful track record of successful conflict management experiences
• Successful experience in authoring, managing and awarding Requests for Proposals, Requests for Quotes and Requests for Information and implementing the respective solutions and/or services
• Experience with mitigation of project risks and issues
• Advanced skills in Microsoft Project, PowerPoint, Excel and Visio
• Must possess a valid Ontario Class "G" Driver's License, and have access to a vehicle for use on corporate business (mileage compensated) and will be required to provide proof of vehicle insurance upon hire
• On-call/standby evenings and weekends are required – must be available to work evenings, weekends, flex shifts, extended hours and statutory holidays when required
• Demonstrates good judgment and makes sound decisions
• Shows commitment to personal growth, development, and leadership opportunities
• Shares new ideas and challenges the status quo
• Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
• Takes initiative to participate in a culture of learning, mentoring, and sharing
• Contributes to building and being a part of a positive culture

• Demonstrate the City’s corporate values of care, collaboration, courage and service

Leadership Competencies