Job Description

Our medical clinic (GMF) is at the heart of the patient/clinician relationship.

You facilitate the appointments between physicians and their patients by supporting all pre and post-visit clinical activities. You interact with patients and various service providers such as hospitals, clinics, laboratories, pharmacies, insurance companies, etc... in order to finalize the files within the prescribed time frame. You will collaborate with all team members in order to maintain excellent service. You are an expert in the operational processes of the clinicians under your responsibility.

Here’s how

• Handle incoming calls and emails of the physicians in your care
• Respond to various client requests with courtesy, confidentiality, and professionalism
• Make inquiry calls to hospitals and clinics
• Contact patients to obtain or communicate information
• Manage physicians' schedules
• Perform tasks transmitted via the electronic medical record (EMR)
• Prepare and coordinate insurance files
• Forward documentation to patients (requests, references, forms, etc. ....)
• Greet patients and direct them to the appropriate service
• Coordinate patient’s appointments; schedule, reschedule, and cancel appointments
• Perform billing for non-insured services
• Communicate and collaborate with different departments internally to optimize process and service delivery
• Provide administrative and clerical support to ensure the efficient operation of the clinic

Qualifications

You’re the missing piece of the puzzle

• High school diploma
• 1-2 years of experience in a similar position or in office work
• Bilingualism (spoken and written)
• Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills
• Thorough, methodical, detail-oriented, self-directed and organized
• Ability to adapt in a constantly changing environment
• Focused on excellence in customer service
• Courtesy, empathy and discretion
• Demonstrated teamwork

Job Types: Full-time, Permanent

Salary: $21.00-$23.00 per hour

Benefits:

• Dental care
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Paid time off
• Stock options
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Pointe-Claire, QC H9R 4S3: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (required)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: In person

Expected start date: 2023-05-22

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