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TECE G&C is a first line of defense (1B) function and is accountable for:

• Risk Culture – Fostering an effective, transparent culture of risk awareness; evaluating business strategy and activities against risk appetite; and providing management and stakeholders with sufficient and timely insight to enable effective oversight.
• Risk & Control Activities – Ensuring that TECE businesses adequately identify, assess, and develop risk mitigation strategies to manage current and emerging risk exposures across all risk categories; supporting the design, implementation, and sustainment of controls within key processes and procedures; and ensuring effective control testing and monitoring, documentation of results, and tracking execution of action plans to resolution.
• Governance, Issues Management & Reporting – Advising on and facilitating discussions with management and stakeholders on relevant internal and external considerations; collaborating with the business to maintain processes to expediently resolve incidents; identifying and tracking issues to remediation; and developing processes to create timely reporting to inform on areas of increasing risk and enable proactive, data-driven, risk-based decision making.

TECE is a trusted enterprise partner, channel and a key enabler of the future of how the Bank works to enrich the lives of our customers, colleagues, and communities, to live our brand promise. TECE also includes the SCOE function, which is responsible for the creation of strategy for the TECE segment and is comprised of several Bank-wide Centres of Excellence that provide critical support to enterprise projects (e.g., Enterprise Change Management, Enterprise Digitization & Automation, Enterprise Process Engineering, Enterprise Business Architecture, and Operational Excellence).

Accountabilities:

The Transformation, Enablement & Customer Experience (TECE) Governance & Control (G&C) Team is hiring a Senior Governance & Control Analyst to support centralized reporting and trending analysis for supported TECE businesses (e.g.,: North American Contact Centre; ATM; Enterprise Data & Analytics; Payments; Marketing; and Strategy, Change & Operational Excellence (SCOE)), as well as to support work on areas of horizontal coverage for TECE G&C. In this role, the successful candidate will deliver issues management reporting, FTE tracking, and data insights to optimize businesses performance results, while also working collaboratively with other TECE G&C colleagues.
Specific responsibilities of this Senior Governance & Control Analyst position include but are not limited to:

• Develop reporting packages, dashboards and scorecards for supported businesses and TECE G&C
• Tracking the FTE in the TECE G&C Team and preparing summary presentations to TECE G&C leadership team and deliverables to our Finance Partners including FTE Forecasts
• Develop and maintain onboarding materials and playbooks for TECE G&C colleagues and supported businesses
• Support work to assess 1B maturity and horizontal coverage of supported businesses

• Support the assessment of operational processes and applicable regulations of supported businesses and the identifications of controls to mitigate risk

• Undergraduate degree preferred
• 5+ years of experience
• Knowledge of governance, risk and control procedures, strategies, and tactics
• Knowledge of risk management environment, standards, regulations, and mitigation
• Ability to work independently and exercise sound judgement in making decisions
• Analytical and problem-solving skills
• Excellent team player with demonstrated collaboration, interpersonal, and relationship management skills and an ability to make things happen through positive influence
• Strong verbal and written communication skills
• Demonstrated time management and organizational skills with the ability to prioritize and manage multiple initiatives
• Proficient in MS Office Suite products

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.