Responsibilities

• Participates as a member of a high performance, multi-service team that supports mental health clients within a variety of community settings
• Responsible for scheduling the day-to-day activities within Case Management and Community Services
• Assists with ensuring activities are planned, delivered and evaluated in accordance with professional standards, good operating principles, best practices and legislative requirements
• Assists with preparing work plans that align with the organization’s goals and objectives
• Assists with directing staff providing support and guidance to facilitate: clinical assessments, system navigation, referral, relationship management with Lakeridge Health, Ontario Works, Landlords, Superintendents and Paralegal services, collating of workorders and invoices for approval and processing, etc.
• Assists with coordinating the client admission, treatment and discharge process
• Mentors staff and assists the Lead with supervision and leadership of staff
• Participates in interview teams, hiring and orientation of new employees
• Assists with identifying the training and development needs of staff, as required
• Assists with ensuring all accreditation and accountability requirements are met
• Assists with overseeing staff coverage to meet client care and unit needs
• Assists with auditing ensure accuracy and adherence to CMHA Durham policy and procedure
• Facilitates individual and group trainings as required
• Creates and maintains a positive work environment where all employees can maximize their job satisfaction and productivity
• Assists with the development and implementation of Case Management and Community Services policies and procedures
• Facilitates team meetings focusing on business and operational issues as required
• Provides on-call crisis intervention during night/weekend hours and acts as back up to evening and weekend staff, as required
• Support of and participation in the Annual Unit Inspection process
• Support of and participation in any Landlord Tennant Board involvement
• Supports and monitors the Property HelpDesk system
• Performs other tasks as assigned by management

Requirements

• Post-secondary education in a related area of study (i.e. mental health, social sciences, human services, property management) and a minimum of five years related experience or equivalent combination of education and experience
• Sound knowledge of the Mental Health Act, Landlord and Tenant Act, Health Care Consent Act, social service benefits and related legislation in Ontario
• Understanding of the Landlord and Tenant Board and ‘N’ forms
• Understanding of Property Management functions (basic unit maintenance and procurement)
• Ability to provide staff supervision and leadership
• Excellent verbal and written communication skills with all levels within and outside the organization.
• Able to develop and maintain positive relationships with clients, community partners and represent the agency in a professional manner at all times
• Ability to acquire and utilize community resources effectively to meet client’s needs
• Flexibility to adapt to change
• Experience working with diverse communities and backgrounds.
• Ability to work independently and in a dynamic team environment.
• Understanding of CMHA Durham HelpDesk and Ticket System
• Knowledge of psychotropic medications and their effects
• High level of critical thinking and logical thinking.
• Excellent organization, time management and prioritizing skills.
• Ability to manage crisis situations.
• Valid Ontario Driver’s license, access to a dependable vehicle in safe working order and appropriate insurance coverage
• Knowledge of MS Office (Word, Excel, PowerPoint, Access and Outlook), as well as the internet

Successful candidates will be required to undergo a Vulnerable Sector Check.

CMHA Durham is committed to fostering a diverse, equitable, inclusive and accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to cultivating a workforce that reflects the diversity of the public and the communities we serve.

CMHA Durham is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise us if you require any level of accommodations, we are here to help and support you.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.