Who We Are

London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada’s largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support the wellness of the populations we serve. LHSC delivers both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000 dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time.

The Ambulatory Care and Pharmacy portfolio is made up of three programs and includes Ambulatory Care, Renal Care and Pharmacy. The Ambulatory Care program provides oversight of all Ambulatory Care operations across LHSC and is responsible for over 700,000 patient visits annually. The Renal Care program, associated with the Ontario Renal Network, provides kidney care to all people living in Southwestern Ontario with kidney disease. The Pharmacy program provides extensive services to all LHSC patients and includes drug and disease state information, drug preparation and distribution, and dosage monitoring services.

What the Role is

Reporting to the Ambulatory Care and Pharmacy Executive, the Senior Manager of Operations in Ambulatory Care and Pharmacy is responsible for leading a team that helps identify, evaluate, and execute large scale strategic and operational initiatives across the portfolio. They are responsible for translating decisions of the program leadership into execution, by utilizing relationship management and working with internal and external stakeholders to achieve the necessary outcomes. The Senior Manager is a leader of leaders and ensures their team and department operations are aligned with our mission, vision and values, while working together to successfully achieve our strategic objectives.

This role is accountable for leading the day-to-day coordination of strategic and operational planning, developing business cases and financial models to support strategic directions, managing projects to ensure targeted goals are achieved and providing oversight on the programs' performance. The Senior Manager will need to collect and analyze data to support strategies and decision making. A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization.

Who You Are

• You are self-aware of own assumptions, values, principles, strengths and limitations
• You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
• You engage and support others to foster development, personal goals and encourage a healthy organization
• You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
• You facilitate an environment of collaboration and cooperation
• You create connections, build partnerships and networks
• You demonstrate a commitment to the organizational vision, mission, values and service excellence
• You are a transformational thinker that encourages and supports innovation
• You have exceptional analytical skills that contribute to effective decision-making
• You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills

What Skills Are Needed

• Planning and executing action plans that deliver results and motivate leaders and individuals for greater performance excellence
• Strong business acumen
• Values-based leadership and a proven track record for developing and sustaining healthy work environments and effective teams while leading in a performance-driven culture
• Lead and drive system transformation
• Develop self and others through teaching, coaching, mentoring and formal development processes
• Strong analytical skills that contribute to effective problem solving and decision-making

What You Will Bring with You

• Successful completion of a recognized Master’s Degree in business or health profession; will consider applicants who are currently enrolled and working towards this Master's program*
• Project Management experience is preferred, and Project Management Designation is an asset.
• Minimum of 3 to 5 years’ experience in progressively more responsible leadership roles in a healthcare environment, preferably in an acute care academic teaching hospital
• Previous clinical and/or management experience in healthcare and the acute care sector is preferred
• Preference and consideration will be given to active members of the Canadian College of Health Leaders (CCHL) who have, or are in process of attaining the Canadian Health Executive (CHE) Select certification program
• Demonstrated clinical excellence experience including high quality and safe patient care and exceptional patient/family experiences
• Ability to effectively work with diversity, appreciating that different opinions, backgrounds and characteristics can bring richness to the challenge at hand
• Fluent and computer literate with computer systems such as email and Microsoft Office applications (MS Word, Excel & PowerPoint)
• Demonstrated ability to attend work on a regular basis

• or consideration for an interview will be given to a Baccalaureate and prior experience assessment; proof of Masters enrolment will be required should candidate be successful

London Health Sciences Centre fosters a culture of patient and staff safety whereby all employees are guided by LHSC's Mission, Vision, Values and Code of Conduct.

LHSC is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and LGBTQ2+ persons. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.

Submission Requirements (please submit in one MS Word document)

• Cover Letter, Resume and Listing of Education, Credentials, Certifications and References.

As part of the assessment process applicants may be required to complete a written profile, presentations, etc. Please be advised that reference checks may be conducted as part of the selection process.

Successful candidates will be required to complete a health review which includes providing vaccination records or proof of immunity against Measles, Mumps, Rubella, and Varicella (Chicken Pox), Hepatitis B, Tetanus/Diphtheria/Polio; Meningitis. In addition, candidates will need to provide documentation of Tuberculosis Skin testing and a completed COVID vaccine series (two vaccines).

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to complete a satisfactory police information check