Job Description

Downtown Auto Group (DAG) has always recognized that people are our greatest asset and create the foundation for our ongoing success – Come and join our team of dedicated professionals!

Downtown Hyundai has an immediate opening for an experienced Service Advisor to join our successful dealership at the Autoplex in Downtown Toronto. In this key role, you will be the face of our service departments for our guests, ensuring that they receive exceptional customer service on every visit and that they are always satisfied with our service and repair of their vehicle. In doing so, you will positively impact dealership revenue and profitability while ensuring overall customer satisfaction with the service department.

About the Role:

• Be the face of the service department for Downtown Hyundai customers
• Ensure all dealership customers receive a consistently exceptional experience
• Enhance organization’s reputation by accepting ownership for ensuring every guest leaves satisfied, exploring opportunities to add value on each visit
• Together with technicians, identify required maintenance and repairs
• Prepare repair orders, enter them into the database system and close orders in a timely manner
• Provide service recommendation to guests including estimating costs
• Perform road tests of customer vehicles to assess customer concerns
• Attend team meetings reviewing team and individual goals and department performance and strategies
• Verify warranty and service contract coverage and communicate coverage and exclusions to customers
• Continue to update job knowledge by participating in educational opportunities and reading manufacturers' publications
• Ensure all work orders are closed daily or in a timely manner
• Maintain any licensing, qualification and certification required by law and the manufacturer
• Ensure that the same exceptional customer experience provided to outside customers is also provided to internal dealership customers
• Adhere to all safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried and OHSA requirements, as applicable
• Understand, keep abreast of, and comply with federal, provincial and local regulations that may affect the service department
• Maintain professional appearance
• Other duties as assigned

About you:

You thrive in a fast-paced environment. You take pride in providing exceptional service to both external and internal customers and always acting with integrity. You have the following qualifications:

• Minimum 1 year of Service Advisor experience required.
• High school or GED equivalent
• Proven track record for setting and achieving performance goals
• Skilled at providing an exceptional customer experience
• Strong analytical and numerical skills
• Excellent computer skills with proficiency in MS Office applications (Excel, Word).
• Dealer related systems experience desired (Reynolds and Reynolds)
• Highly effective communication (written and verbal) and interpersonal skills
• Detail oriented with excellent time management and organizational skills
• Valid Ontario G Driver’s License with no demerit points

What we offer:

We offer a competitive compensation package including medical/dental benefits, an employee purchase program, team atmosphere, management support and ongoing training, as well as opportunities for career development and advancement within the group.

You’ll be part of DAG’s launch of the first multi-branded, multi-purpose automotive/residential complex in downtown Toronto. The DAG Autoplex is the new home for 11 DAG brands: Toyota, Ford, Lincoln, Nissan, Infiniti, Genesis, Hyundai, Chrysler, Jeep, Dodge and Ram. It is revolutionary! Be a part of it.

DAG is committed to personal growth, diversity and accessibility.

DAG has a culture that supports individual career growth and believes in promoting from within. DAG is committed to an inclusive and accessible workplace. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and guests. Accommodations are available on request for candidates taking part in all aspects of the selection process.

If you meet our requirements and feel you have what it takes to join Downtown Hyundai as our new Service Advisor then apply today!

All candidates must be eligible to work in Canada. We thank all applicants for their interest. However, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $40,000.00-$60,000.00 per year

Benefits:

• Dental care
• Extended health care
• Vision care

Flexible Language Requirement:

• French not required

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)
• service advisor: 1 year (required)

Licence/Certification:

• Ontario G Driver's License (preferred)

Work Location: In person

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