The Shelter Support Worker provides a safe and secure environment for guests and visitors. The Incumbent may provide emotional support and crisis intervention and is responsible for the smooth operation of the facilities during their shift.

Hours

• Friday to Tuesday, 12:00am to 8:00am
• 40 hours per week

• Serves as The Salvation Army’s representative to Shelter Guests and Visitors
• Reads HIFIS and Staff to Staff notes at the beginning of each shift
• Accurately records day-to-day happenings using appropriate methods; maintains logbooks and completes occurrence reports
• May liaise with referral sources and other external agencies as needed (e.g. welfare, police, parole, urgent situations)
• Handles the admission, orientation and evaluation of guests’ understanding of rules; ensures ongoing enforcement of policies, which may include guest discipline
• May serve as Receptionist for Shelter, answering phones promptly and as necessary
• Follows proper intake procedures for new guests
• Monitors the activities of the guests/residents and maintains availability for personal, practical and morale support; may include providing safe storage and recording of prescribed medications
• May assist with meal prep, clean-up and serving, including checking food temperatures
• Assists in completing kitchen and janitorial inventory and reports information to Head Cook and Community Ministries Supervisor.
• Participates in scheduled job-related training as required.
• Performs other job-related duties as assigned.
• May call in employees as required to fill in for last-minute employee absences.
• Gives input into orientating, training and evaluating staff.
• Oversees the coffee service schedule.
• Completes cleaning duties as assigned.
• Provides appropriate assistance to guests when required.
• Communicates guest food allergy and dietary restriction information to Head Cook and Community Ministries Supervisor.
• Treats all residents with respect and dignity at all times.

• Completed grade 12 high school diploma.
• Completion of a formal post-secondary/college diploma program of 1-2 academic years in a related field (e.g., Social Service Work, Mental Health & Addictions, etc.) is a strong asset.
• CPR First Aid ©.
• Non-Violent Crisis Intervention Certificate or willingness to obtain.

Note: an alternative level of education and experience may be considered.

Experience and Skilled Knowledge Requirements

• Minimum one year experience in the Social Services field.
• Proved knowledge of trauma-informed care and crisis intervention is an asset.
• Experience on customer service/care is an asset.
• Comfortable using Microsoft/computer programs.

• Adhere to standards consistent with the mission and values of The Salvation Army.
• Maintain and promote a positive image of The Salvation Army by providing a high caliber of services and dealing with others in a courteous and professional manner.
• Ability to read and follow the Policies and Procedure Manual and employee handbook.
• Ability to represent the organization in a professional manner.
• The performance of the job requires a moderate amount of computer work and walking around the premises.
• Ability to lift up to 30 lbs with no assistance from others or up to 50 lbs with assistance.
• Fluent in spoken and written English
• The performance of the job requires attentive listening (empathy to guests/volunteers/co-workers) and the ability to give directions.
• Requires monitoring of the environment, security cameras and attentiveness when interacting with guests.
• Physical ability to perform tasks.
• Ability to work with respect and dignity with clients.
• Excellent communication skills, verbal and written.
• Demonstrate the ability to work as a positive team member.
• Attention to detail, problem solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.