Job Description
- Job Title: Sr. Technical Analyst
- Location: Richmond, British Columbia
- Contract Period : 6 months
Service Coverage Hours
- 24/7/365
- Must have PC and Tablet skills
- Must be well versed in MS Windows, MS Office
- Minimum 4 Years’ Experience
- CompTIA A+ and Network + Certification would be an asset
- ITIL Foundations Certification would be an asset
Incident Management Services
Manage the lifecycle of all incidents.
- The movement of airplanes, passengers, and baggage; or
- The day-to-day work of airport administration, operations, airlines, corporate users, partners, vendors, or contractors.
Incident Coordination
- The Coordinator oversees incidents from the start of the incident to the restoration of normal service operation.
- Responsibilities:
- Coordinates with the Service Desk to ensure proper recording of incidents
- Provides regular briefings on incident status via email to the designated distribution groups
- Incident briefing general and IT outage briefings
- Determines if an incident needs to be escalated according to the priority and severity of the
- issue
- Confirms that each incident is resolved, and that service is restored
- Participates in incident reviews
- Must coordinate with the on-call Airport Authority IT Manager during Critical or High priority
- incidents (P1 or P2)
- Contacts the on-call IT Manager or responsible IT Manager per the Escalations to On-Call IT
- Manager or responsible Manager during exception scenarios” section of the information
- Technology Incident Prioritization and Escalation Standards document
Infrastructure Services
- Infrastructure refers to the combination of hardware, software, network resources and services required within the airport’s IT environment
Server and Storage
- Servers
- Create Virtual Machines (VMs)
- Coordinate decommissioning of servers (physical and virtual)
- Exclusion: Linux VMs are exclusively supported by YVR-IT resources
- Backup Operations
- Daily status review of Commvault (jobs and events). Take action for any issues or failures
- Perform restores upon request
- Patch Manager Operations (done in SolarWinds)
- Review scheduled patching jobs for success and failures
- Add and remove servers from the automated patching schedules
- Perform Daily System Health Checks and take action for any issues or failures
- BIWIS/BODB/ITD, Baggage Reconciliation System, VIBES, FBLB, AMS, Omnivex/Moxie
Network Services
- DNS
- Add / remove DNS records
- Network Edge / Access Layer
- Build switch stack
- Upgrade the code on a switch stack
- Clear and assign switch ports
Telecoms
- Configure VOIP phones (using Cisco Call Manager) for moves, adds, and changes to phones and intercoms
Database
- Daily Oracle RMAN backup checking and take action for any issues or failures
- Daily SQL database backup checking and take action for any issues or failures
- Assist other teams with quarterly Windows server patching where SQL cluster failover is needed
Monitoring Services
- Daily review of SolarWinds alerts and take action for any issues or failures
- Maintain equipment list in SolarWinds
- Monitor Database health using RedGate SQL server and Oracle OEM and take action for any issues or failures
Office Systems Services
Corporate Computing
- Coordinate the deployment and support of Office Systems end-point devices and accessories, including but not limited to, Windows computers, Apple iPhones, Surface Hubs, etc.
- Coordinate the deployment and support of Office Systems operating systems and software, including but not limited to, Windows 10, Office 365, Adobe, AutoDesk, Bentley, Workshare, etc.
Accounts and Passwords
- Onboarding and deboarding of employees, contractors, vendors based on defined YVR processes
- Monitoring and maintenance of Active Directory accounts (expiration, information accuracy, group memberships, etc.)
- Provisioning and maintenance of Duo Mobile Multi-factor authentication accounts
- Monitoring and maintenance of Active Directory file and folder permissions and access to on-premise, Office365 and Azure resources
Walk-ups
- One of the areas that the Airport Authority seeks to improve is support for corporate devices and applications used by employees.
- The Airport will provide a location for in-person support within for corporate users having problems with their corporate device or applications.
- The Proponent will staff the Walk-in location with support staff coverage during normal business hours (8:30am – 4:30pm weekdays).
Job Type: Fixed term contract
Contract length: 6 months
Pay: $30.00-$31.00 per hour
Schedule:
Ability to commute/relocate:
- Richmond, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- CompTIA: 1 year (preferred)
- ITIL Foundations: 1 year (preferred)
- Incident Management Services: 1 year (preferred)
- Infrastructure Services: 1 year (preferred)
- Server and Storage: 1 year (preferred)
- Create Virtual Machines (VMs): 1 year (preferred)
- Network Services: 1 year (preferred)
- DNS: 1 year (preferred)
- Cisco Call Manager: 1 year (preferred)
- SQL database backup checking: 1 year (preferred)
- Windows 10: 1 year (preferred)
Licence/Certification:
- CompTIA Network+ (preferred)