Job Description

• Job Title: Sr. Technical Analyst
• Location: Richmond, British Columbia
• Contract Period : 6 months

Service Coverage Hours

• 24/7/365
• Must have PC and Tablet skills
• Must be well versed in MS Windows, MS Office
• Minimum 4 Years’ Experience
• CompTIA A+ and Network + Certification would be an asset
• ITIL Foundations Certification would be an asset

Incident Management Services

Manage the lifecycle of all incidents.

• The movement of airplanes, passengers, and baggage; or
• The day-to-day work of airport administration, operations, airlines, corporate users, partners, vendors, or contractors.

Incident Coordination

• The Coordinator oversees incidents from the start of the incident to the restoration of normal service operation.
• Responsibilities:
• Coordinates with the Service Desk to ensure proper recording of incidents
• Provides regular briefings on incident status via email to the designated distribution groups
• Incident briefing general and IT outage briefings
• Determines if an incident needs to be escalated according to the priority and severity of the
• issue
• Confirms that each incident is resolved, and that service is restored
• Participates in incident reviews
• Must coordinate with the on-call Airport Authority IT Manager during Critical or High priority
• incidents (P1 or P2)
• Contacts the on-call IT Manager or responsible IT Manager per the Escalations to On-Call IT
• Manager or responsible Manager during exception scenarios” section of the information
• Technology Incident Prioritization and Escalation Standards document

Infrastructure Services

• Infrastructure refers to the combination of hardware, software, network resources and services required within the airport’s IT environment

Server and Storage

• Servers
• Create Virtual Machines (VMs)
• Coordinate decommissioning of servers (physical and virtual)
• Exclusion: Linux VMs are exclusively supported by YVR-IT resources
• Backup Operations
• Daily status review of Commvault (jobs and events). Take action for any issues or failures
• Perform restores upon request
• Patch Manager Operations (done in SolarWinds)
• Review scheduled patching jobs for success and failures
• Add and remove servers from the automated patching schedules
• Perform Daily System Health Checks and take action for any issues or failures
• BIWIS/BODB/ITD, Baggage Reconciliation System, VIBES, FBLB, AMS, Omnivex/Moxie

Network Services

• DNS
• Add / remove DNS records
• Network Edge / Access Layer
• Build switch stack
• Upgrade the code on a switch stack
• Clear and assign switch ports

Telecoms

• Configure VOIP phones (using Cisco Call Manager) for moves, adds, and changes to phones and intercoms

Database

• Daily Oracle RMAN backup checking and take action for any issues or failures
• Daily SQL database backup checking and take action for any issues or failures
• Assist other teams with quarterly Windows server patching where SQL cluster failover is needed

Monitoring Services

• Daily review of SolarWinds alerts and take action for any issues or failures
• Maintain equipment list in SolarWinds
• Monitor Database health using RedGate SQL server and Oracle OEM and take action for any issues or failures

Office Systems Services

Corporate Computing

• Coordinate the deployment and support of Office Systems end-point devices and accessories, including but not limited to, Windows computers, Apple iPhones, Surface Hubs, etc.
• Coordinate the deployment and support of Office Systems operating systems and software, including but not limited to, Windows 10, Office 365, Adobe, AutoDesk, Bentley, Workshare, etc.

Accounts and Passwords

• Onboarding and deboarding of employees, contractors, vendors based on defined YVR processes
• Monitoring and maintenance of Active Directory accounts (expiration, information accuracy, group memberships, etc.)
• Provisioning and maintenance of Duo Mobile Multi-factor authentication accounts
• Monitoring and maintenance of Active Directory file and folder permissions and access to on-premise, Office365 and Azure resources

Walk-ups

• One of the areas that the Airport Authority seeks to improve is support for corporate devices and applications used by employees.
• The Airport will provide a location for in-person support within for corporate users having problems with their corporate device or applications.
• The Proponent will staff the Walk-in location with support staff coverage during normal business hours (8:30am – 4:30pm weekdays).

Job Type: Fixed term contract
Contract length: 6 months

Pay: $30.00-$31.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Richmond, BC: reliably commute or plan to relocate before starting work (required)

Experience:

• CompTIA: 1 year (preferred)
• ITIL Foundations: 1 year (preferred)
• Incident Management Services: 1 year (preferred)
• Infrastructure Services: 1 year (preferred)
• Server and Storage: 1 year (preferred)
• Create Virtual Machines (VMs): 1 year (preferred)
• Network Services: 1 year (preferred)
• DNS: 1 year (preferred)
• Cisco Call Manager: 1 year (preferred)
• SQL database backup checking: 1 year (preferred)
• Windows 10: 1 year (preferred)

Licence/Certification:

• CompTIA Network+ (preferred)

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