A great opportunity to take the next step in your career

The Service Desk Support Analyst provides technology support services by receiving, diagnosing, resolving and/or escalating service requests on a range of incidents.

Job Requirements:

• Certification in Information Technology Program, or equivalent. Preference may be given to applicants who have completed Information Technology Infrastructure Library (ITIL) foundation course for service support/service delivery.
• Experience providing customer support services in an information technology environment or helping clients to use and understand computer hardware and software.
• Experience working in a Help Desk environment.

For questions regarding this position, please contact John.Chow@gov.bc.ca.

About this Position:
An eligibility list may be established for future permanent and/or temporary opportunities.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service can help Indigenous applicants (First Nations [status or non-status], Métis or Inuit) interested in BC Public Service job positions.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements list above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application; however, it may not be used for initial shortlisting purposes.

Questionnaire (Comprehensive): YES - You will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. Please allot approximately 60 minutes to complete the questionnaire.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application website. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.