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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Job Description
What is the opportunity?
As Technology Project Manager, RCM, you will be the main point of contact representing Compliance globally to ensure the maintenance and enhancements of Regulatory Compliance Technology. You will partner with Information Technology and Segment Compliance teams to analyze, research, document, manage and implement system enhancements while planning, directing and coordinating activities of assigned projects to ensure timely completion of project objectives. You will support in responding to system user inquiries and performing and overseeing Operational Acceptance Testing (OAT) and production environment User Acceptance Testing (UAT), validation and ongoing maintenance of the RegComp Archer platform.
What will you do?
Provide RCM business support for the RegComp Archer platform, including management/oversight of Change Requests submitted by stakeholders to ensure all access/non-user access requests related to the RegComp tool are fulfilled and maintain documentation for the access/non-user access request process.
Manage the end-to-end process for implementing system enhancements, including but not limited to, maintaining a backlog of system enhancements and working closely with stakeholders to prioritize their technology needs, documenting user stories for system enhancements, ensuring timely and accurate execution of system enhancements and organizing, overseeing and supporting in UAT and PIV activities for technology releases.
Support technical issue resolution activities, such as investigating root causes of system issues and coordinating with the Archer Production Support team and internal teams to ensure defects and issues are resolved in a timely manner. Communicate system outages or defects to end users on a timely basis and supporting with brainstorming technical solutions or workarounds.
Maintain all system-related documentation including user guides, system manuals and training materials to ensure they are accurate, relevant and up to date.
Provide quick, agile and effective stakeholder support to resolve issues and to enhance users’ understanding of the platform through performing walkthroughs and training sessions, as required.
Perform data/statistical analysis and reporting for RCM, as required.
What do you need to succeed?
Must-have
University degree in business, finance or a related field
2-4+ years of compliance and/or technology support experience obtained in a financial institution or other relevant organization.
Strong data analytics and organization skills, including tracking, analyzing and filtering through large data sets using Microsoft Excel; keen attention to detail when performing tasks to ensure data accuracy.
Proficiency with database management systems/applications; ability to understand and test technology changes.
Strong verbal and written communication skills; stakeholder relationship management capability and collaboration; ability to prepare succinct and accurate reporting and proactively discuss issues with end users to help troubleshoot.
Strong time management skills; ability to effectively prioritize competing tasks in a fast-paced and dynamic environment; ability to work with a wide group of stakeholders and manage competing demands.
Nice-to-have
Project Management (PMP) designation
Solid understanding of RBC organization structure and culture
Familiarity with Visio, JIRA, Archer based applications
Deep understanding of the RBC RCM and Reliance Model programs.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation,
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to take on progressively greater accountabilities
Job Summary
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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