The Training Coordinator supports the overall Learning Solutions business and its clients through the scheduling of trainers via Moody’s contracted Vendors. The role requires the ability to communicate clearly with internal teams and external vendors to provide consistency in approach to scheduling of training delivery.

They may also represent Scheduling in cross functional teams throughout the organization (New York, Toronto, Montreal, London, Dubai, India and Hong Kong). In addition, they will assist with the global public seminar schedule as well as client specific scheduling requests and contribute to creating and implementing process improvements for the larger Operations team to increase productivity and reduce costs.

ROLE OPEN TO CANADIAN RESIDENTS ONLY. NEITHER SPONSORHIP NOR RELOCATION IS AVAILABLE.

Responsibilities:

• Manage and have oversight of the current year global public seminar schedule; setting dates and locations, working with vendors to assign trainers, and ensuring all relevant personnel are updated in a timely manner
• Keeping the public schedule current so that it can be referenced by team members. The Training Co-ordinator must ensure dates/locations on the MA website are accurate which assists with the overall public seminar client experience
• Regularly update the scheduling tools to ensure trainers’ delivery dates are accurate and current at all times – working closely with the vendors and trainers to ensure they are aware of their schedules and advised in a timely manner if any changes are required – proactively adjust trainer schedules as business requires
• Issuing weekly emails to a global distribution list, providing updates on courses confirmed and changes to the schedule such as location, trainer name and dates of delivery
• Depending on enrolment levels for public seminars will make “go/no go” decisions up to 30 days before the scheduled delivery date – following predetermined guidelines for the decision-making process – will communicate the decisions in a timely manner – assessing profitability for the business is a key part of the decision to proceed or cancel
• Responsible for fulfilling scheduling requests from specific clients in the US, Canada and Latin America regions. Work with Sales Reps, Training Coordinators, Learning Partners to identify potential trainers while considering other factors such as content readiness, travel time, travel preferences, etc. Work with vendors to check trainer availability, reserve slots, follow up with relevant personnel and finalize the training assignments in a timely fashion.
• Work with Legal to issue SOWs required for Public and In-house client sessions. Ensure signed client contracts are received prior to training deliveries and all vendors have the required Statement of Work (SOWs) to deliver the training programs.
• Act as backup for other members of the scheduling team as required.
• Work with Scheduling team members to create and implement process improvements to increase productivity and response times to service requests
• Represent the Scheduling team at meetings or events as required
• Provide training and support to existing / new members of the team
• Assist with operational matters as they arise such as financial details, course scheduling, maintenance of course lists, also assisting instructors with training materials and other requests
• Pull accurate reports with regard to registrations from the ecommerce portal and ensure website is updated with cancellations / reschedules in a timely manner.

Education & Work Experience:

• Bachelor’s degree required (business or finance preferred)
• Solid work experience in a service organization (previous experience in a training environment is essential)
• Proven client service skills

Technical

• Strong knowledge of Microsoft Office (Excel, Word, Visio, and PowerPoint), SharePoint

Skills

• Strong customer orientation and an eagerness to excel and be part of a dynamic team
• Excellent written and verbal communication skills in English (Spoken and written fluency in other languages will be considered an asset)
• Excellent organization and planning skills are essential
• High attention to detail and problem solving skills
• Able to multi-task and work within a changing, high energy environment
• Able to work under tight deadlines
• Fluency in English is essential, additional languages would be an asset

Management

• Ability to work autonomously and within a team environment
• Ability to coordinate projects using own initiative and with minimal supervision
• Displays interpersonal and leadership skills

The Department / Team:
Moody’s Analytics, a division of Moody’s Corporation (NYSE: MCO), is the world’s leading provider of credit analysis and related tools, including quantitative credit risk models, credit analysis software, portfolio management analytics, economic research, financial data, pricing and valuation services, and specialized consulting services. Moody’s Analytics also distributes investor-oriented research and data developed by Moody’s Investors Service as part of its rating process, including in-depth research on major debt issuers, industry studies, and commentary on topical events.

Learning Solutions is a division of Moody's Analytics. We provide high quality professional training in credit risk analysis, wealth management, securities analysis and capital markets around the world through public seminars, corporate seminars, credentials, licensing and e-learning

In the Banking group, we help lending institutions make important decisions about their business, particularly when they are providing loans, managing risk, or conducting financial planning for the future of their institution. We do this with our innovative software and reliable analytics, helping them understand how to do their job better through training, learning solutions and advisory services. We are a dedicated team of experts in technology and financial analytics who understand what our clients need.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, place of origin, disability, marital or familial status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. We encourage applications from Aboriginal persons, members of a visible minority group, persons with a disability, members of the LGBTQ+ community, and women.
Moody’s is committed to maintaining an inclusive, diverse and accessible workplace. To this end, reasonable accommodations are available on request, and will take into account the particular accommodation needs of individual candidates. If you are selected and require accommodation during any stage of the recruitment process, you may send your request to AODA@moodys.com. Information provided during the accommodation process will be treated as confidential, and will be shared only to the extent required to properly evaluate accommodation requests.

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity