Your excellent analytical and communication skills are needed to support the administration of various tax credit programs in the Tax Compliance and Benefits Division.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this role, you will:

• investigate and determine eligibility of applications with respect to multiple benefit programs and services
• review and analyze application and related documentation
• respond to telephone, written and in-person enquiries
• draft correspondence for approval and advise clients of entitlements
• calculate and collect amounts owing for disallowed or adjusted accounts
• investigate the validity of client application information through client contact and account review

How do I qualify?

Specialized Knowledge

You have demonstrated:

• knowledge of relevant provincial, federal, municipal tax and benefit programs
• the ability to interpret and apply relevant legislation, policies and procedures
• knowledge of accounting principles and collection practices

Communication, Interpersonal and Negotiation Skills

• You have excellent verbal communication skills to effectively communicate with the general public, clients, client representatives, and other government offices
• With your written communication skills, you can prepare written responses to enquiries, and prepare correspondence
• You have strong interpersonal and negotiation skills to deal courteously, professionally and tactfully with highly sensitive client groups
• You can handle confrontational situations and deal diplomatically with difficult situations and emotional clients

Time Management and Organizational Skills

• You have time management and organizational skills to work effectively, both independently and as part of a team
• You can prioritize issues and complete work assignments under pressure

Analytical and Problem-Solving Skills

• You have analytical, investigative and problem-solving skills to determine issues and provide effective resolutions

Computer and Math Skills

• You can work with on-line systems and use standard desktop software to respond to inquiries and to obtain and provide information
• You have math skills to ensure payment calculations or adjustments are accurate

Additional Information:

Note:

• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• T-FN-196999/23(4)