Why Fraser Health?:
Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.
Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.
We currently have an exciting opportunity for a
Full Time – Director, Retail Food Operations to join our team in
Surrey, B.C. We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service.
Come work with us!
Fraser Health is proudly recognized as a BC Top Employer. Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.
Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.
Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.
Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members! You can also visit us on Indeed and Glassdoor.
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Detailed Overview:
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Reporting to the Executive Director, the Director Retail Food Operations is responsible for the provision of leadership, planning and coordination of all retail food services within assigned hospitals and long-term care facilities. In addition, is accountable for leading Food Service procurement, strategies and initiatives, relating to the quality and provision of services across Fraser Health (FH).
The Director leads large-scale reviews of all food practices, procedures and systems with the goal of improving service provision, performance, quality and efficiency, and of enhancing the service and environment. The Director provides leadership and accountability in the development of project charters and plans for any food, procurement or retail strategies and initiatives. Based on the strategic goals of FH, the Director consults with internal stakeholders to prioritize strategies and initiatives, define project scope and lead the development and implementation of policies, procedures, and guidelines. Provides direction, oversight and coordination of project resources and leads the integration of any quality improvement findings and recommendations.
The Director is responsible for all food procurement in conjunction with PHSA leads, supporting regional menus and the operational delivery of the business processes provided by the food service information system.
The Director creates and maintains a high functioning integrated team that effectively incorporates subject matter expertise. The Director is responsible for building and maintaining exceptional customer relations that deliver consistent performance to commonly required standards.
Responsibilities:
- Leads retail food services, establishing priorities, policies, procedures and budgets, formulates and recommends annual goals and objectives, reviews contracts, and integrates and streamlines retail services across the organization. Optimizes quality and maximizes productivity and cost efficiencies.
- Leads the development and implementation of food services strategies and initiatives, such as adoption of best practices to better integrate and streamline services across FH to optimize quality, performance and service delivery.
- Guides best practice in development of food services strategies and initiatives, policies and procedures, and ensures services are aligned with the vison and strategic goals of FH.
- On behalf of FH, leads the procurement for food and related supplies for food service for all sites across the organization, in conjunction with PHSA Supply Chain leadership. Ensures FH levels of service are maintained and forecasted appropriately, in keeping with organizational standards, menu and service level needs.
- Oversees and coordinates the development, implementation, maintenance and integration of the retail food service information system for all sites across the organization.
- Accountable for project management of specific strategies and initiatives from concept through to implementation and post-transition. Develops and manages project budgets within operational and resource constraints. Leads and manages multidisciplinary project teams including establishing priorities, overseeing work progress and monitoring progress to ensure deadlines and objectives are met.
- Establishes a collaborative framework for internal and external stakeholders to participate and contribute to the development and implementation of required initiatives.
- Works with the senior leadership and colleagues to create and utilize appropriate key performance indicators for retail food services. Recommends and implements improvement strategies and initiatives that drive innovation and continuous improvement in of services with assigned service area. Ensures that appropriate quality and safety measures are in place, and are compatible with industry and provincial standards and accreditation bodies.
- Works with other Lower Mainland food and clinical dietetic programs, including program management, to standardize practices and clinical requirements.
- Collaborates with the senior leadership and colleagues to develop and inform strategic plans for food services to ensure sustainable, long-term service models reflective of local/service area needs.
- Fosters effective relationships across FH and the other Health Authorities to maintain support for project initiatives and activities. Ensures stakeholders are kept current of project status; recommends and creates partnerships and opportunities for development of new projects as appropriate.
- Responsible for the annual operating budgets for assigned portfolio. Develops and implements adequate controls of approved budgets, including monitoring the budget, identifying variances, and taking corrective action in order to maintain a balanced budget. Develops and supports submission of relevant reports and briefing notes to advocate for additional services and funding increases where appropriate.
- Recruits and manages assigned staff in accordance with professional standards and performance expectations. Provides leadership and direction to staff using effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance and talent management). Develops a human resources plan that provides staff with opportunities for personal and professional growth and development.
- Liaises with internal and external stakeholders to identify present and/or future food and retail services requirements. Responds to inquiries from community, shareholders, MoH and other health care organizations regarding project initiatives, planning and/or status.
- Formulates and recommends annual goals and objectives; and ensures consistency with industry and provincial standards and accreditation bodies.
- Leads others toward achievement of departmental goals through effective communication of the food and retail services priorities, coordination of resources, consistent policy implementation and promotion of collaboration and commitment.
- Participates in establishing fiscal priorities and resource allocation for retail services; coordinates budget development and capital equipment requests; monitors expenditures within established budgets; tracks key performance targets; identifies efficiencies and promotes optimal use of resources; contributes to making recommendations on current and future service adjustments.
- Participates on various committees, teams and tasks groups; as appropriate, represents FH on local, regional and/or provincial committees.
- Carries out responsibilities in accordance with health and safety requirements. Immediately reports unsafe situations by notifying supervisor or other appropriate personnel.
Qualifications:
Qualifications:
Master's degree in Business Administration or a related health care discipline, supplemented by ten (10) years' recent relevant experience in strategic and operational change and/or re-design initiatives encompassing the public, organizational network leaders, provincial representatives, physicians and staff; or an equivalent combination of experience, training and experience. Registered Dietitian or Certified Nutrition Manager (CNM) or eligible for certification with Canadian Society of Nutrition Management (CSNM) required.
Competencies:
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities
- Demonstrated ability to lead on a strategic level.
- Demonstrated knowledge and expertise in systems, processes and protocols with a focus on quality improvement.
- Demonstrated ability to facilitate change including the ability to develop and implement new/revised systems and processes.
- Experience and expertise in project management including change initiatives.
- Demonstrated ability to liaise and negotiate with network leaders, provincial representatives and a range of shareholders including the public and physicians.
- Experience and knowledge of management strategies and programs.
- Excellent written and verbal communication skills.
- Ability to operate related equipment.
- Physical ability to perform the duties of the position.