Job Information

Job Requisition ID: 40203

Ministry: Jobs, Economy and Northern Development

Location: Calgary or Red Deer, AB

Full or Part-Time: Full-Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Temporary – 16 months

Scope: Open Competition

Closing Date: March 31, 2023

Classification: Program Services 3

About Us

Role

The Learner Benefit Specialist is responsible for providing training and expert program support to the TES Management Team, delivery staff, and all contracted service providers funded by Labour TES within Alberta.

Reporting to the Learner Benefit Specialist Supervisor, the Learner Benefit Specialist will draw on extensive policy, program expertise and knowledge to ensure quality training and expert advice are provided to TES staff and contracted training providers.

The purpose of this role is to improve the overall effectiveness and efficiency of the delivery of all skills investment programs contracted and granted by TES Branch. This role draws on program expertise and knowledge of current provincial procedures to ensure consistent application of policy and guidelines are adhered to across TES. This role also provides the training on all TFW Programs and Services and Mobius to all delivery staff and contracted training provider staff.

Main duties include:

• Providing policy interpretation to internal staff and external training and service providers to interpret and apply TFW Policies and Procedures, including
• Interfacing with Contracted Providers to Approve full time training participants in their programs .
• Responsible for assessing and approving any exceptions as allowed in Regulations or Policy, (eg. Duration, Council to Leave etc)
• Contact point between the Branch and LISO and Service Canada to solution client and contractor issues that arise in TFW programing.
• Provides training, direction, advice and issues resolution support to internal staff, training and service providers using the department’s client tracking system (Mobius), including the utilization of new technologies to provide training services.
• Assist TES Branch Management with the research and response to AR’s, Public Inquires, etc.
• TFW Participant, Outcome and Mobius Data Analysis
• Research and develop Branch processes and procedures to ensure programs are delivered in a consistent and efficient manner branch wide
• Sit on inter-ministry committees and working groups to develop better collaboration on the delivery of programs to common clients

Additional tasks include involvement and input in the development and delivery of all TFW Learner Training Modules, Mobius and Career and Employment Services training.

Developing and maintaining strong communication mechanisms within the TES Branch to internal staff, service providers, other Divisions and GOA Ministries and many community agencies and stakeholders is critical.

Qualifications

Minimum Recruitment Standard: University graduation in a related field plus 2 years progressively responsible related experience; or equivalent as described below.

Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.

Assets:

• Expert knowledge of , Alberta Works TFW Policies and Procedures, as well as the Labour Market Transfer Agreement (LMTA).
• Strong in-depth knowledge of Labours data capture systems Mobius, and the policy and procedures.
• Knowledge of the appeal processes for funded learners and the criteria for special circumstances.
• Knowledge of TFW programs and the respective policies.
• Competent in assessing, interpreting, and processing student funding systems information.
• Considerable knowledge of career development practices and use of labour market information.
• Knowledge of and an ability to efficiently apply adult learning theories and practices.
• Excellent conceptual, analytical and problem-solving skills.
• Excellent communication, interpersonal and writing skills.
• Superior interpersonal, communication and negotiation skills.
• Strong organizational and time management skills.
• Ability to deal with stress and short, critical timelines.
• Ability to deal tactfully and confidentially with very sensitive issues.
• Strong interpersonal skills including: consulting, advising, negotiating, presentation and facilitation skills.
• Demonstrated problem solving skills and resolution implementation.
• Sound judgement and good common sense accompanied with tact and diplomacy.
• Self-management skills: the ability to work independently and make independent decision when issues arise.

APS Competencies

We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

BUILDING COLLABORATIVE ENVIRONMENTS: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve desired outcomes.
DEVELOP NETWORKS: in order to maintain close relations with all stakeholders, actively incorporate the needs of the broader group, and ensure overall client satisfaction.
DEVELOP SELF AND OTHERS: The desire to work to develop the long-term capability of others; the ability to analyze the work of others while generating ways of supporting, mentoring, coaching and managing them, therefore enabling others to identify and explore issues and improve their own performance.
SYSTEMS THINKING: Incumbents must have a broad strategic view, and know the impact of work to the department and plan for the short and long term.
AGILITY: Ability to prioritize competing workload pressures in an effective manner and contribute to the organizational goals.
CREATIVE PROBLEM SOLVING: The ability to analyze the impact and break apart any complex problems is critical, to focus on getting the best end result for the client.
DRIVE FOR RESULTS: Sets and accomplishes goals and priorities in order to deliver outcomes consistent with departmental objectives and directives

Salary

$2,588.06 to $3,397.76 Bi-weekly: ($67,548 - $88,681/year)

Notes

This is a temporary, full-time position working 36.25 hours per week, Monday to Friday.

A valid class 5 driver licenses is needed.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

The Alberta Public Service is a great place to work!
What we offer:

• Working for the Alberta Public Service –
• Pension plans:
  • Public Service Pension Plan (PSPP) –
  • Management Employees Pension Plan (MEPP) –
• Leadership and mentorship programs
• Professional learning and development
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreements
• Research Alberta Public Service Careers tool –

How To Apply

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact TAS Administrator Name, Alba Ngjelo at alba.ngjelo@gov.ab.ca.

If this competition is closed as per the closing date noted above, please continue to check