Position Overview

Reporting to the Director of Fitness Programs, the Wellness Consultant works with and supports members to make positive lifestyle changes. They use motivational interviewing techniques to assess the members’ needs, identify barriers and develop a lifestyle plan appropriate to their condition and goals. The Wellness Consultant monitors and supervises member usage of track and exercise equipment and applies principles of exercise physiology to identify and suggest appropriate and safe exercises. The Wellness Consultant develops and maintains a fun and engaging environment by facilitating activities that challenge members and promote socialization. The Wellness Consultant conducts daily safety and maintenance checks of assessment, exercise and sport equipment and assists with facility and equipment maintenance and cleaning as required.

Represents the vision and philosophy of the Wellness Institute by demonstrating a strong customer service philosophy, a positive attitude, a positive image of good health and fitness, inclusive language, and sensitivity to the needs of a diverse clientele.

Experience

• Two to five years experience in health and lifestyle assessments, motivational interviewing techniques and training individuals with varying needs and fitness levels.

Education (Degree/Diploma/Certificate)

• Bachelor’s degree in Kinesiology, Human Performance, Exercise Science or equivalent.

• Masters degree in related field.

• Training in exercise stress testing and exercise prescription for clients with chronic disease.

• Training in health behaviour and life style change, particularly from a self-management approach.

Certification/Licensure/Registration

• Required certification: Certified Fitness Consultant and Personal Trainer (CPT). Health Provider CPR per Wellness Institute and professional association policies.

• Preferred certification/qualifications: Certified Exercise Physiologist (CEP) or equivalent such as ASCM Exercise Specialist Certification.

Qualifications and Skills

• Demonstrated ability to maintain effective communication and work collaboratively with all team members.
• Strong customer service skills with experience working in the service industry.
• Excellent time management strengths; able to schedule and coordinate client sessions to ensure orderly, timely and accurate completion of program requirements and ensure completion of client records.
• Skilled in working in a fast paced work environment with a variety of activities, client requirements, and numerous interruptions; able to prioritize workload to meet departmental and client requirements while maintaining composure under stress.
• Easy, approachable personal manner with solid communication and interpersonal skills for effective client contact whether in person, by phone or other electronic technology.
• Able to approach and work with people living with chronic conditions/disease.
• Action oriented, able to take the initiative, able and willing to participate and contribute in a team based work environment.
• Basic computer literacy and comfort with use of electronic media.

Physical Requirements

• Fast paced, deadline and goal oriented multi professional team with excellence in communication and customer service.
• Must be able to withstand considerable amounts of standing, walking, bending and other activity associated with exercise instruction and fitness assessments.
• Shift work required.