Account Manager Job at Spare Labs, Vancouver, BC

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Job Description

Our Spare headquarters is located in Vancouver, BC, but this position is open to remote work options within Canada.

We are hiring an Account Manager to join our Growth Team! As our Account Manager, you will:
  • Be a key contact for existing customers, along with Partner Success, to ensure the customer’s ongoing customer satisfaction and retention of their business.
  • Develop and maintain strong customer relationships to understand customer’s needs in order to identify up-sell, cross-sell, and expansion opportunities and ensure contract renewals.
  • Have a significant role in Spare's long-term growth and success!

About The Role

Account Management
  • Establish yourself as a key contact to existing customers - along with Partner Success, to ensure the customer’s ongoing customer satisfaction and retention of their business.
  • Develop and maintain strong customer relationships to understand customer’s needs in order to identify up-sell, cross-sell, and expansion opportunities and ensure contract renewals.
  • Educate customers on current and new product features, benefits, and configuration options to optimize their use of Spare’s platform and products.
  • Own account planning for customers and manage technical, operational and executive stakeholders at large transit agencies and operators.
  • Provide weekly feedback & forecasting on all account activity, and demonstrate excellent CRM adoption for managing your pipeline and account plans.
  • Work closely with champions and stakeholders to develop proposals and business cases for large scale deployments.
  • Work closely with Marketing and Business Development team to develop account-based marketing and sales plans
Product & Industry Expertise
  • Build a deep understanding of Spare’s products and key markets, and maintain ongoing learning of new features and improvements
  • Partner with and influence customers through thought leadership, industry best practices, and deep product knowledge
  • Share customer feedback with Product, Engineering and Partner Success teams.

About You

  • Understanding of the transit industry: thorough understanding of the transit industry, including knowledge of the types of transit systems, regulations, and funding structures, in order to effectively support our customers and users.
  • Relationship management: Building strong relationships with transit agencies is essential for success in this role. Demonstrated ability to establish trust, communicate effectively, and negotiate in a collaborative manner.
  • Project management: skilled in project management, including planning, organization, and execution.
  • Problem-solving: ability to uncover, identify, and solve customer problems, including identifying obstacles and finding creative solutions.
  • Communication: communicate effectively with a wide range of audiences, including: internal teams, transit agencies, and other stakeholders. Clear and concise verbal and written communication, and strong presentation skills.
  • Customer service: proven track record of providing excellent customer service, including being responsive, proactive, and attentive to the needs of transit agencies.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.

At Spare, we are committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you don't believe you meet every single qualification outlined. We also do our best to respond to all applications we receive.

About Spare

Spare is the future of shared transportation. We’re revolutionizing how the busy mom from Dallas, the retired teacher from Oslo or the aspiring entrepreneur from Tokyo experiences transportation, by partnering with transportation providers around the world to enable worry-free, efficient, flexible, and automated on-demand solutions.

From the daily commute to non-emergency hospital visits, last-minute lunches, and leisurely trips to the museum, our technology makes people’s lives easier and transit more equitable both for those with specialized mobility needs and those without.

With Spare’s Platform, which includes a feature-rich admin web-panel, as well as rider and driver apps, transportation providers can break free from para and microtransit silos and provide holistic demand-responsive services that give each rider exactly what they need. We also help cities easily optimize their transit network so that the entire transportation ecosystem works better together.

At Spare, nothing is impossible. We think safe, affordable, scalable and eventually autonomous transportation is the right way forward. Join us for the ride!

Benefits

  • Purposeful work: be a part of a mission-driven company that is solving real world problems and improving the lives of people around the world (learn more about the impact we're making in our 2022 Global Impact Report!)
  • Market-Competitive pay: we benchmark roles annually to attract and retain top talent. For Growth roles, we also offer a competitive commission/bonus structure that rewards strong performance.
  • Flexible work: Work remotely from anywhere in Canada, in your own time zone. If you're in Metro Vancouver, you have the option to work out of our HQ located downtown, close to Waterfront Station. If you're located elsewhere, you'll have access to $200/month to spend on a coworking membership.
  • Home office allowance: We recognize the importance of a productive home office setup to help you do your best work, which is why we provide a $1,000 home office allowance.
  • Connect with your fellow Spartians: We love the flexibility of remote work, and we also value the importance of in-person connection. Each team has an annual budget for travel and accommodations to get together for a team offsite or hackathon. Plus you have access to a $50 monthly budget to socialize with other Spartians in your city. Go out for a meal or to hit up a karaoke spot!
  • Health insurance: We offer a fully-paid health insurance package that includes prescription drug, paramedical, mental health, dental, life insurance, travel insurance, and Employee Assistance Program.
  • Lifestyle Spending Account: We offer $500 per year Lifestyle Spending Account, which you can use to get reimbursed for a variety of expenses including education, wellness, transportation, and childcare/pet care.
  • Paid time off: Along with your three weeks of annual vacation, we offer unlimited sick days and have company-wide shut-down days to help you recharge.
  • Parental leave top-up: Top up of up to 80% for 15 weeks


Department

Growth

Employment Type

Full Time

Location

Vancouver

Workplace type

Fully remote

Reporting To

James McCarthy

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