Job Description

Staff Accommodation is available for the right candidate.

POSITION OVERVIEW:

First and foremost, Guest Services is responsible for creating a unique and fantastic guest experience. We are after someone who embodies the true meaning of guest relations and is passionate about hospitality and tourism.

The primary duties of a Front Desk Agent are to perform all front desk-related functions, including but not limited to checking guests in and out, answering and directing phone calls, providing dinner and activity recommendations and making reservations, and giving directions while engaging guests to provide a memorable experience. They are also tasked with handling any guest issues, making decisions within the scope of authority, and coordinating the front desk functions to ensure the smooth operation of Canmore Premier and the Copperstone Resort.

RESPONSIBILITIES:

· Checking guests in and out.

· Daily key management.

· Providing directions and recommendations.

· Responding to guest requests and guest issues and finding solutions

· Responding to owner requests, emails and issues that arise

· Entering reservations from walk-ins, direct calls and online booking agents.

· Responding to quotes and inquiries from extranets and our direct websites.

· Concierge duties such as making dinner reservations and booking activities.

· Taking payments for deposits and upcoming arrivals according to our policies.

· Coordinate activities with other work units or departments. Example: Contacting housekeeping, maintenance and house managers for any guest needs or issues and ensuring they are completed. And ensure smooth operation of computer systems, equipment and machinery, and arrange maintenance and repair work.

· Dealing with guest issues & complaints within the scope of authority.

· Resolve work-related problems and guest complaints within the scope of authority; otherwise, refer the matter to the management and prepare and submit progress and other reports.

· Submit and balance cashouts for any cash received during the shift.

· Keeping the front desk area clean and organized.

· Monitor the hot tub for safe use and compliance with the rules and regulations

·Sanitizing the Front Desk, Lobby, Hot Tub, and common area sanitizing as required.

· Opening and closing duties.

· Monitoring Hot Tub and other security cameras during shift

· Housekeeping Duties when needed: Stipping rooms, inspections, helping housekeepers finish clean rooms.

REQUIREMENTS:

· Extremely Customer Service oriented.

· Problem-Solving Skills

· Previous front desk or customer work service experience required.

· Strong communication & organizational skills.

· Works well in a team-based environment.

· Listening and problem-solving.

· A positive attitude.

· Dependability and punctuality.

· Professional appearance and conduct while at work.

· Team player & Leadership skills

NOTE: This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as needed to meet the organization's ongoing needs.

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Supplemental pay types:

• Overtime pay

COVID-19 considerations:
We are following all AHS guidelines

Ability to commute/relocate:

• Canmore, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location

Expected start date: 2023-05-17

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