Job Description
Position: Resource Specialist - Shelter Diversion
Position Type: Temporary Full-time; 40 hours weekly
Position Summary
This position works with the men’s and women’s shelter resource specialists to identify, assess, and get individuals who are staying at our shelters into housing using diversion funding (rent supports) and assists them in their first 3 months of moving into housing.
Hours/Schedule
Temporary Full Time 40 hours weekly – Monday to Friday.
Expected End Date: March 29, 2024.
Competition # RSM-W032223
Key Responsibilities
- Works with existing shelter teams to identify individuals who would qualify for diversion funding and housing supports.
- Conducts resident intake interviews, assessments, enters data into the Homeless Management Information System (HMIS) and completes follow-up tasks.
- Responds to community and resident inquiries, providing suggestions/information on appropriate resources for housing supports.
- Builds relationships with landlords/housing programs in the community for the purpose of housing individuals from the shelters.
- Teaches clients about Landlord-Tenant agreements work and how to maintain housing.
- Facilitates meetings between clients and landlords and assists in the process of getting set up in housing.
- Works with clients to get set up in new housing and assists them in maintaining their housing.
- Signs agreements with residents regarding behavior concerns, and occupancy fees arrears, as determined by program guidelines.
- Provides emergency/crisis intervention and responds accordingly (may involve conflict resolution.)
- Works collaboratively with community agencies and landlords to resolve client concerns.
- Assesses and works with residents to develop SMART goals; participates in client meetings and progress reviews.
- Researches, creates, and presents information on programs and workshops.
- Attends community agency meetings and workshops, as approved by the supervisor.
- Enters and maintains data base, resident case notes, and other resident records as required.
- Completes designated reporting requirements for both internal purposes and for the external funder.
- Works closely with landlords and Business Administration Team in the use of the diversion funds for payment of client rents.
Required Education, Experience, Competencies and Skills
- Completion of a two-year diploma in a related social services or mental health field (i.e., social work, addictions).
- Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers.
- Satisfactory Police Information Check (PIC) with Vulnerable Sector Search.
- Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider.
- At least one year of prior related experience in frontline casework with an emphasis on mental health, homelessness, housing, addictions, or social services.
- Knowledgeable about and demonstrate understanding of marginalization of the homeless.
- Knowledge of concurrent/co-occurring disorders including mental health diagnosis and treatment resources.
- Satisfactory 3-year driver’s abstract.
- Valid Class 5 driver’s license.
- Competent at electronic data entry and information management, as well as the ability to analyze data.
- An understanding of the Residential Tenancies Act (RTA).
- Collaborates effectively to build relationships with residents to support them to increase their strengths.
- Able to help develop and implement service plans and be a strong advocate for residents.
- Attention to detail, problem solving and analytical skills.
- Responsive to safely resolve crisis situations and respond nonjudgmentally to problematic behaviors.
- Strong verbal and written communication skills to convey information to residents and community partners.
- Able to effectively liaise with a range of service providers, agencies, and landlords to establish and/or improve services for residents.
- Self-motivated, able to work under pressure and manage time effectively, prioritizing work tasks to need.
- Able to multi-task.
- Ability to stay calm and deescalate in stressful situations.
- Computer skills, including proficiency in Microsoft Word and Excel, familiarity with databases, as well as keyboarding skills.
Please use the competition # RSM-W032223 in your email subject line:
This competition will remain open until the position is filled in.
We thank all applicants and those selected for an interview will be contacted.
The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.
Mission and Core Values
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Our values underpin all that we do:
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.
Job Types: Full-time, Fixed term contract
Contract length: 11 months
Flexible Language Requirement:
Schedule:
- 10 hour shift
- Monday to Friday
COVID-19 considerations:
All common surfaces and touch points are regularly sanitized. Wearing masks is optional.
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you legally authorized to work in Canada?
Work Location: In person