Job Description

Outbound Call Center Customer Service and Sales

COMPANY: ZEDD Customer Solutions

A Canadian owned and operated Outsource Contact Centre Services provider. Our success can be attributed to the dedication, hard work and service excellence delivered every day by our talented team of contact center professionals. We understand our clients’ need for outstanding management of their customer relationships and are fully committed to exceeding their expectations in all aspects of our solutions.

Located in the Markham Rd. and Hwy 401 neighborhood on Milner Avenue, the Telesales Representative shall make telephone calls on behalf of our well known clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Telesales Representative is expected to meet and/or exceed established sales targets. Full onsite training is provided and paid for.

You will join a friendly environment where we all work together to create a fun and exciting atmosphere. Zedd cares about your success and provides side by side coaching, re-training/up-training programs and job shadowing.

QUALIFICATIONS:

• Call center SALES experience (Preferred)
• Working with sales targets
• Outbound call center experience (Preferred)

ESSENTIAL FUNCTIONS:

*Must be available to work from office*

• Handle outbound telephone calls
• Achieve and maintain/surpass sales target set out by client
• Contact new and existing customers to promote products and services directly from our client’s database
• Handle continuous telephone calls, accurately input, retrieve and access information regarding a customer case from a computer system
• Resolve customer concerns immediately and effectively while displaying professionalism and courtesy at all times.
• Assumes other duties as assigned by Team Leader.
• Ability to work 5 days a week and rotating Saturdays in a FULL TIME role.
• Ability to work shift times between 10:00am – 11:00pm Monday- Friday and between 10:00am – 6:00pm rotating Saturdays (Mandatory)
• Full Time Position only
• Report suspected security incidents to their immediate supervisor or the compliance/security manager with the understanding that all reports shall be kept confidential.

WE ARE PROUD OF OUR EMPLOYEES AND SUPPORT THEM BY OFFERING:

• Company paid training
• Work environment that supports our employee’s career path
• 4% vacation pay directly deposited
• Paid Holidays
• Medical, dental and vision coverage.
• Life Insurance and Long Term Disability coverage.
• Promotions from within the company’s pool source.

TO ENJOY THE BENEFITS OF WORKING FOR ZEDD WE REQUIRE:

• Must be reliable and committed to a work from office role.
• Prior customer service experience is mandatory.
• Ability to work independently.
• Reliable with strong computer and email skills.
• Positive attitude and proven ability to understand customer needs.
• Effective listening skills.
• High school diploma or equivalent.
• Satisfactory Criminal Record Check required.

COMPENSATION AND SCHEDULE:

Monday to Saturday between the hours of 10:00AM to 11:00PM.

Benefits also available

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. Zedd Customer Solutions is an equal opportunity employer.

Job Types: Full-time, Permanent

Salary: $15.50-$16.50 per hour

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2023-05-01

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